Summary
Overview
Work History
Education
Skills
Websites
Personal Information
References
Timeline
BusinessDevelopmentManager
Tracy Mthethwa

Tracy Mthethwa

PROJECT MANAGEMENT PROFESSIONAL
Roodepoort

Summary

Results-driven project management professional with a proven track record of successfully delivering high-impact projects across diverse environments and methodologies. Skilled in driving project timelines and ensuring quality outcomes through strategic planning and execution. Known for collaborative nature, adaptability, and unwavering commitment to team success and client satisfaction. Expertise spans project management, vendor-managed services, project coordination and administration, sales, and procurement. Backed by outstanding work ethic and adaptability, earned significant business recognition and promotions throughout career. Eager to bring skills and experience to executive team of pioneering organization with ambitious growth plans. Committed to professional development and delivery of exceptional results and business excellence.

Overview

16
16
years of professional experience

Work History

PROJECT MANAGER

Contrac IT (UK)
12.2024 - 04.2025
  • Managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Identified plans and resources required to meet project goals and objectives.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
  • Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
  • Provided detailed project status updates to stakeholders and executive management.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
  • Coordinated material procurement and required services for projects within budget requirements.

CLIENT PROJECT MANAGER

NTT Data
11.2022 - 11.2024
  • Led and successfully managed and delivered strategic IT, telecom, and telco last mile delivery projects from initiation to completion, delivering client satisfaction using Waterfall, Agile & Hybrid methodologies.
  • Forecasted and managed timelines, schedules, and budgets, ensuring strategic alignment and benefits realization.
  • Identified plans and documented every aspect of project delivery, coordinating teams and assigning resources efficiently.
  • Executed multiple projects concurrently, achieving deadlines and objectives through effective leadership and stakeholder management.
  • Mitigated risks using systematic approach and prevented cost leakage by proactively communicating with stakeholders and escalating issues as necessary.
  • Safeguarded business and client confidential documents throughout all project phases.
  • Managed project teams, ensuring on-time completion.
  • Applied quantitative analysis for informed decision making.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Provided detailed project status updates to stakeholders and executive management.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Enhanced project delivery times with streamlined communication channels between business units and operations teams.

PROJECT COORDINATOR

NTT Data
12.2019 - 10.2022
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Kept corporate and client information confidential, adhering to data safety measures.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Led and successfully delivered standard and small-scale projects within an established fast track team such as upgrades, downgrades, domains etc.
  • Assisted with clearing project backlog to optimize time for project managers.
  • Assisted PMs with large rollout projects with facilitation, Project documentation and administration.
  • Coordinated cross-departmental meetings to streamline project communication, enhancing team collaboration and efficiency.
  • Cultivated strong relationships with key project stakeholders through regular, transparent communication, securing their ongoing support and trust.
  • Streamlined procurement processes for project resources, cutting down on delays and fostering smoother project execution.
  • Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Collaborated effectively and meticulously with the Project Managers, earning a promotion to Project manager.

SALES COORDINATOR

Actsys Cables and Wireless Solutions
03.2018 - 11.2019
  • Successfully led and managed over 15 major accounts, exceeding profit targets per customer.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Prepared customer quotations using CRM Kerridge system.
  • Proposed and promoted innovative products and solutions tailored to customer needs.
  • Strategized and managed a customer center, servicing over 100 accounts, surpassing monthly targets by focusing on online and new customers.
  • Responded to telephone and in-person requests for information.
  • Provided sales and customer service assistance to walk-in traffic.
  • Enhanced client satisfaction through regular communication, boosting revenue and identifying improvements.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Re-engaged dormant accounts to drive increased business revenue.
  • Followed up with existing customers to provide additional support and address concerns.
  • Developed a prospect database of over 2000 through strategic research and referral sales tactics.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Maximized customer retention by resolving issues quickly.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Maintained sense of urgency in answering customer questions and requests through email or telephone.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Informed customers of promotions to increase sales productivity and volume.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Recorded accurate and efficient records in customer database.

IT PROJECT COORDINATOR

SOIT Business Solutions
08.2016 - 09.2017
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Facilitated and scheduled change management and control for technical engineers for project requirements.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Prepared meeting agendas and minutes for distribution and record keeping.
  • Created job files for each project and maintained current data in each file.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Negotiated contracts with vendors and suppliers, securing favorable terms for cost-effective procurement of resources needed for each project's success.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Maintained database and spreadsheets with accurate inventory and status.
  • Liaised between departments to facilitate communication and keep appropriate parties updated.

PROJECT ADMINISTRATOR-PMO

Advanced Projects & People
11.2015 - 07.2016
  • Collaborated with project managers, technical staff, and team leaders to coordinate site work, ensuring timely project completion.
  • Evaluated team members' skills and assigned tasks to optimize efficiency and effectiveness.
  • Supported change management efforts by effectively communicating new processes and expectations to impacted stakeholders.
  • Collaborated on post-project evaluations to identify lessons learned for future application in similar projects.
  • Served as the primary point of contact for external parties such as clients or vendors, facilitating smooth information exchange.
  • Provided administrative support to Project Managers, alleviating workload pressures during peak periods.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Managed schedules for project managers, minimizing project delays and satisfying project requirements.
  • Developed and distributed weekly schedules to ensure adequate coverage for all projects.
  • Engaged with project managers to estimate materials and labour, maintaining budgetary and timeline constraints.
  • Analyzed project blueprints and specifications to assess resource requirements.
  • Provided daily project updates to stakeholders, addressing risks, challenges, and unmet milestones.
  • Organized site surveys and meetings with stakeholders to streamline project flow.
  • Conducted site surveys to verify bill of materials, assisting procurement teams.
  • Delegated tasks effectively to accelerate project completion.

PROCUREMENT COORDINATOR

Cable Network Specialists
01.2013 - 10.2015
  • Managed daily procurement operations both manually and through automated systems for various projects and urgent needs.
  • Captured and processed payment requisitions accurately, resolving vendor billing discrepancies and facilitating smooth finance coordination.
  • Developed and implemented supplier strategies, conducting comprehensive research to select optimal suppliers.
  • Initiated cost reduction strategies by researching competitors and sourcing new vendors, enhancing product offerings and profit margins.
  • Analyzed product performance to identify strengths, assisting in strategic decision-making.
  • Collaborated with managers to devise effective promotional plans for inventory clearance.
  • Coordinated procurement and inventory control through value analysis, contract administration, price negotiations, and purchase management.
  • Prepared detailed sales quotes, tenders, budget projections, and bill of materials for mining projects RFPs and RFQs.
  • Ensured effective stakeholder communication to guarantee on-time delivery of materials and infrastructure.
  • Managed comprehensive inventory reports and stock takes, addressing and documenting any discrepancies.
  • Created detailed reports on procurement activities to inform senior management decisions regarding budget allocations and strategic planning initiatives.
  • Managed inventory levels effectively to minimize stock outs and optimize warehouse space utilization.
  • Developed strong relationships with key suppliers, enabling faster response times and better pricing options.
  • Negotiated favorable supplier contracts for improved product quality and cost savings.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, meeting project deadlines.
  • Provided accurate and up-to-date records of leading procurement procedures.

RECEPTIONIST

Cable Network Specialists
07.2009 - 12.2012
  • Managed senior executives' calendars and coordinated schedules.
  • Handled incoming telephone calls and email correspondence to ensure seamless communication.
  • Enhanced communication flow by routing calls to appropriate staff and managing messages.
  • Welcomed and guided guests and clients, verifying visit purposes and providing refreshments.
  • Responded to inquiries from callers seeking information.
  • Facilitated client visits, ensuring smooth office interactions.
  • Provided daily clerical support to employees by handling administrative tasks, including document filing, copying, printing, binding, safety file compilation and document scanning.
  • Assisted with planning office events and meetings for smooth execution.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Streamlined invoice processing to ensure timely payments and financial operations.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Organized and scheduled meetings, appointments, and travel arrangements for onsite teams.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Recorded and distributed comprehensive meeting notes to stakeholders.
  • Volunteered proactively to support procurement departments as needed.
  • Collaborated effectively with the procurement department, earning a promotion to Procurement coordinator.

Education

Bachelor of Commerce - Project Management

MANCOSA
Gauteng, South Africa
04.2001 -

Certified Associate in Project Management - CAPM

Project Management Institute
South Africa
04.2001 -

Grade 12 - Matric

DBE: Forte Secondary School
Gauteng, South Africa
04.2001 -

Skills

Personal Information

  • Date of Birth: 03/09/89
  • Nationality: South African
  • Driving License: C1

References

Available upon request

Timeline

PROJECT MANAGER

Contrac IT (UK)
12.2024 - 04.2025

CLIENT PROJECT MANAGER

NTT Data
11.2022 - 11.2024

PROJECT COORDINATOR

NTT Data
12.2019 - 10.2022

SALES COORDINATOR

Actsys Cables and Wireless Solutions
03.2018 - 11.2019

IT PROJECT COORDINATOR

SOIT Business Solutions
08.2016 - 09.2017

PROJECT ADMINISTRATOR-PMO

Advanced Projects & People
11.2015 - 07.2016

PROCUREMENT COORDINATOR

Cable Network Specialists
01.2013 - 10.2015

RECEPTIONIST

Cable Network Specialists
07.2009 - 12.2012

Bachelor of Commerce - Project Management

MANCOSA
04.2001 -

Certified Associate in Project Management - CAPM

Project Management Institute
04.2001 -

Grade 12 - Matric

DBE: Forte Secondary School
04.2001 -

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