Tracey Taaibosch

Duties and responsibilities

• Acting PA to Director of Employee Relations ( 14 June- 10
  July- 2023)
• Help plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
• Referrals to the Public Service Commission (Submissions.
  Route form, relevant letters.
• Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.
• Worked with HR team to coordinate company events.
• Maintained relationships with personnel using strong collaboration and teamwork skills.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Data capturing , accuracy of details (name, date, type of
  grievance, institution, Persal number)
• Grievance registrations and data handling.
• Preparing appointment letters for Sexual Harassment
  Contact Officers.
• Misconduct data handling, analysis, annual reports and request for missing documents.
• Dispute handling, maintenance of register.
• Attending and observing arbitrations, conciliations, In-limine
  proceedings.
• Preparation of agenda, minutes and distribution.
• Maintaining forensics register and Labour Court register.
• Assign cases to officials based on region.

• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
• Completed and filed returns with tax departments at local, state, and federal levels.
• Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
• Maintained complete records of client tax returns and supporting documentation in secured areas.
• Liaised with company representatives to confirm accuracy of client tax returns.
• Tax directive enquiries
• Validating tax clearance certificates
• Navigation through core systems and E-filing system
• Proficient knowledge in Personal Income Tax (PIT)
• Proficient knowledge in Employers Tax ( PAYE)
• Assisting clients with activating my compliance profile (MCP)
• Completion of Emp201, EMP501, ITR12 and IRP6 declarations
• Dispute enquiries (assisting clients with submission and educating clients on the process)
• Assisting employers to register new employees for tax numbers on Easy file and E-filing.
• Validating tax clearance certificates.
• Resetting e-filing username and passwords.
• Issuing statement of account.
• Maintain electronic database.
• Provide stats to management.

• Resolved concerns with products or services.
• Conducted surveys to determine customer opinion of products and services.
• Collected customer information and analyzed customer needs to recommend potential products or services.
• Troubleshooting technical problems.
• Conflicts Resolution.
• Tracking merchandise.
• Escalating Queries
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.