Tlotlo Prudence Mosala

• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Expanded market presence through successful negotiation of key partnerships and acquisitions.

• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Maintained friendly and professional customer interactions.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

• Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
• Monitored student progress and adjusted instruction to meet individual needs.
• Assessed student performance and provided feedback to facilitate student success.
• Created and implemented assessments to measure student progress.
• Subjects Taught:

Accounting (Grade 10 - 12)

Mathematical literacy (Grade 10 and 11)

Life Orientation ( Grade 10 and 11)

English Home Language (Grade 9)

• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

• Streamlined office operations by implementing efficient administrative systems and procedures.
• Maintained accurate record-keeping systems, ensuring data integrity and easy retrieval when needed.
• Mentored new team members on contract administration processes.
• Assisted in the development of presentations for both internal use as well as potential clients or partners.
• Coordinated events and meetings, fostering strong professional relationships among colleagues and clients.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.