Tlaleng Ngubo
Administrator
Midrand
Summary
I am a dedicated and enthusiastic individual who is always determined to deliver and achieve the best. Currently, I hold Five years of call center (customer care) experience accompanied by Two (2) years in Administration. My skills and well-earned capabilities, I believe would add value to the company's vision and mission. I have grown to work under pressure and adapt to change especially in a fast-paced Environment.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Call Center Agent
Citiq Prepaid
08.2021 - Current
- Main duties range from answering inbound calls from clients and assisting with posed queries, I strive to solve customer queries to the best level of client and company satisfaction while rendering best services.
- Daily tasks range from assisting clients to register, troubleshoot and activate electricity and water meters.
- Assisting clients with updating their profiles
- Assisting Walk In's
- Assisting with CIC related queries when the responsible agent is not available.
- Managed inbound customer inquiries, providing accurate information and resolving issues promptly.
CIC Administrator
Citiq Prepaid, Midrand
08.2019 - 08.2021
- Follow-up on membership leads
- Administer multiple maintenance functions of the membership system with the primary goal of ensuring data integrity
- Attract potential customers by answering membership questions and suggesting information about other products and services.
- Responsible for the quality and consistency of data used
- Open membership accounts by recording account information.
- Maintain membership records by updating account information
- Control quality and consistency of data, train users, generate reports and input data to support organization initiatives
- Upload CIC Wholesaler Invoices on SAP for payment purposes.
- Assist with the implementation of CIC Activations/events across various regions
- Assist Wholesalers with redeeming CIC vouchers and signing up.
- Perform other related duties, special projects and assignments as required.
Packaging Clerk
Citiq Prepaid, Midrand
03.2018 - 08.2019
- Packaging and sleeve wrapping of meters
- Printing Cards
- Printing meter Barcodes
- Receiving Stock
- Inspect meters that are received are in good condition
- Stock Count
- Ensure that the store room is neatly packed
- Maintained inventory of packaging materials and brought order items in.
Education
Some College (No Degree) -
Siyafunda Community Technology Centre NPC
01-2016
Skills
Problem Solving
Adaptability
Customer Service
Communication Skills
Ability to work in a Team as well as independently
Multitasking
Good Planning and organizational skills
Attention to detail
Time Management skills and ability to prioritize
Timeline
Call Center Agent
Citiq Prepaid
08.2021 - Current
CIC Administrator
Citiq Prepaid, Midrand
08.2019 - 08.2021
Packaging Clerk
Citiq Prepaid, Midrand
03.2018 - 08.2019
Some College (No Degree) -
Siyafunda Community Technology Centre NPC