Dedicated Junior Enrollment Specialist committed to providing quality care and ensuring customer satisfaction. Skilled in establishing and maintaining communication with clients. Enthusiastic about identifying customer needs and delivering effective solutions. Possesses excellent time management skills and superior knowledge of the customer service industry. Bilingual, hardworking, and eager to contribute to the next team. Demonstrated effectiveness in handling administrative work by promptly addressing customer inquiries for smooth operations. Proactive individual with multitasking abilities in fast-paced environments, maintaining record accuracy, and providing excellent support to teams and clients. Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Quick learner of new technologies and processes for driving success. Proven track record of managing multiple projects and developing innovative solutions.
Hi, I’m
Tiyisani Sarila
Danville
Summary
Overview
4
years of professional experience
1
Certification
Work History
Higher Education Partners South Africa (HEPSA)
JUNIOR ENROLMENT SPECIALIST
04.2024 - Current
Job overview
- Quickly become a subject-matter-expert through continuous process and product knowledge improvement, while representing tertiary and supporting prospective students.
- Execute recruitment measures, via the phone, ensuring that targeted response times and accuracy guidelines are consistent.
- Provide a high-touch experience with the student, while encouraging the pursuit of their educational goals.
- Utilize a collaboration approach connecting students with experts, to resolve student concerns.
- Managed 60 outgoing and incoming calls, emails per day from customers
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
Bayport Financial services
INTERN CUSTOMER SERVICE SALES AGENT
11.2023 - 04.2024
Job overview
- Maintain and grow relationships with existing customers.
- Strive to improve customer satisfaction with excellent customer service.
- Keep an elevated level of knowledge about existing products and services, and learn about new products and services.
- Managed approximately 90 incoming calls, and emails per day from customers
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Explored new technologies and approaches to streamline processes.
- Sorted and organized files, spreadsheets, and reports.
Tshwane University of Technology
STATISTICS TUTOR
04.2022 - 12.2022
Job overview
- Managed time efficiently during tutoring sessions, ensuring all pertinent topics were covered without compromising depth of instruction or quality of engagement.
- Facilitated students'' growth as self-directed learners, empowering them to seek out resources and develop strategies for continued success beyond tutoring sessions.
- Improved students'' understanding of statistical concepts by incorporating real-world examples and applications.
- Guided students through complex statistical analyses using various software programs, increasing their proficiency in data interpretation and presentation.
- Contributed to ongoing improvement of departmental assessment tools by providing input on current challenges faced by students and potential areas for enhancement.
Tshwane University of Technology
CONTACT CENTRE AGENT (ADMIN INBOUND)
01.2022 - 03.2022
Job overview
- Assisting students with admissions
- Operating standard equipment
- Assisting students with registration information
- Data capturing
- Answering and screening all incoming calls to the admin office
- Rendering administration support functions.
- Increased students' satisfaction with personalized follow-up strategies.
Vungela Primary School
ADMINISTRATIVE CLERK
01.2021 - 12.2021
Job overview
- Capture attendance register and other documentation.
- Answering and attending to the school's emails
- Manage database
- Answering and routing calls
- Assist teaching staff prepare instructional material.
- Write and submit quarterly reports.
- Admit learners into the school's database for portfolio admin.
- Perform clerical duties of the school and support principal, teachers, and admin staff.
- Provide widespread support to visitors.
- Agendas Create and take accurate minutes of meetings.
- Entered data into the system and updated learners' contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Arranged meetings and appointments and updated records to assist management.
- Maintained confidentiality of sensitive information, and adhered to data protection protocols diligently.
Education
TUTPretoria West
POSTGRADUATE DIPLOMA- CONTACT CENTRE MANAGEMENT from Management Science
01.2022
University Overview
TUTPretoria West
ADVANCED DIPLOMA - CONTACT CENTRE MANAGEMENT from Management Science
01.2021
University Overview
Tshwane University of Technology Pretoria West
NATIONAL DIPLOMA: CONTACT CENTRE MANAGEMENT from Management Science
01.2020
University Overview
Tiyani Secondary SchoolLimpopo
MATRICULATED from Science Education
01.2017
University Overview
Skills
- Initiative-taking
- Capture attendance of tutorial sessions
- Quality Assurance
- Documentation Management
- Expert Problem Solving
- Customer Relations
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Organizational Skills
- Written Communication
- Analytical Thinking
- Decision-Making
- Business Development
References
References
- MR. AKANI MTHOMBENI, HEPSA: Team leader, 011 589 5831/0710112751, akani.mthombeni@higheredpartners.co.za
- MRS. PRECIOUS XULU, Bayport Financial service: Snr manager, precious.xulu@bayport.co.za
- MS. PILLEMER L.M, Tshwane University of Technology: Supervisor (Contact Centre), 0826562793, pillemerlm@tut.ac.za
- MS. MAUNYE T, Tshwane University of Technology: Statistics tutor/Supervisor, 012 382 4236/4546, maunyet@tut.ac.za
- MS. BALOYI YH, Vungela Primary School: Supervisor, 0736576795, baloyiyh@gmail.com
Languages
English
Xitsonga
Isizulu
Sesotho
Personal Information
Personal Information
- Date of Birth: 02/13/2000
- Nationality: South African
Certification
Business Development Foundations
Business Analysis & Process management
Timeline
JUNIOR ENROLMENT SPECIALIST
Higher Education Partners South Africa (HEPSA)
04.2024 - Current
INTERN CUSTOMER SERVICE SALES AGENT
Bayport Financial services
11.2023 - 04.2024
STATISTICS TUTOR
Tshwane University of Technology
04.2022 - 12.2022
CONTACT CENTRE AGENT (ADMIN INBOUND)
Tshwane University of Technology
01.2022 - 03.2022
ADMINISTRATIVE CLERK
Vungela Primary School
01.2021 - 12.2021
Business Development Foundations
Business Analysis & Process management
TUT
POSTGRADUATE DIPLOMA- CONTACT CENTRE MANAGEMENT from Management Science
TUT
ADVANCED DIPLOMA - CONTACT CENTRE MANAGEMENT from Management Science
Tshwane University of Technology
NATIONAL DIPLOMA: CONTACT CENTRE MANAGEMENT from Management Science
Tiyani Secondary School
MATRICULATED from Science Education
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