Avile Twalingca
Field Support Technician
Oakglen
Summary
Field support professional with extensive hands-on experience in technical troubleshooting and support. Proven track record in diagnosing and resolving technical issues, resulting in improved system performance and user satisfaction. Known for teamwork and adaptability, consistently exceeding expectations under dynamic conditions. Skilled in network management, hardware repair, and customer service with focus on reliability and flexibility.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Field Support Technician
Altron Nexus
05.2019 - Current
- IT Networking: Proficient in LAN/WAN setup, switch/router configuration, and network security protocols.
- RF Installation: Comprehensive knowledge of RF equipment, antenna alignment, and signal optimization.
- Radio Programming: Adept at configuring two-way radios, handheld devices, and base stations using advanced software tools. Familiar with digital and analogue communication systems.
- Ensured compliance with safety regulations during all field visits, preventing potential hazards or accidents that could impact both the technician and client.
Junior Surveillance Technician
Aspen Pharmacare
05.2017 - 04.2019
- System Installation: Expert in setting up CCTV cameras, DVRs/NVRs, and related hardware.
- Network: Integration of surveillance systems from analogue to secured IP networks and Off-site remote support.
- Maintenance: Conducting routine inspections, diagnosing issues, and ensure uninterrupted operation.
- Upgraded outdated systems with modern components, enhancing image clarity and coverage range while maintaining compatibility with current hardware.
Senior Assurance (NOC)
NWS Global Services
02.2017 - 04.2017
- Provide remote support for routers, telephones, hardware and software issues.
- Perform diagnostics and resolve technical tickets.
- Manage user accounts, Ticket Login and Network configurations.
- Excellent communication skills, both verbal and written.
IT Intern
Department of Health
02.2016 - 12.2016
- Assist with network administration and infrastructure management.
- On-site support in hardware and software tickets (Server backup, printer maintenance and User profiles)
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Supported IT department in handling technology rollout and maintenance.
Education
National Diploma - IT (Networks)
Nelson Mandela University
Port Elizabeth, Eastern Cape01.2014
Skills
On-site and Remote Support
IP Network Planning and Configuration
System Maintenance
Server Maintenance and Backup
undefinedCertification
Fortinet NSE 1-4
Timeline
Field Support Technician
Altron Nexus
05.2019 - Current
Junior Surveillance Technician
Aspen Pharmacare
05.2017 - 04.2019
Senior Assurance (NOC)
NWS Global Services
02.2017 - 04.2017
IT Intern
Department of Health
02.2016 - 12.2016
National Diploma - IT (Networks)
Nelson Mandela University
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