Aqeem Cassim
Unemployed
Chatsworth
Summary
Disciplined and energetic individual with over three years of hands-on experience as a Field Support Technician. Recognised for strong leadership, technical problem solving, and mentoring skills. Holds a Shodan Black Belt in Karate and leads community youth programs with a focus on discipline, fitness, and personal development. Currently seeking a new career path that aligns with my passion for personal growth, leadership, and a healthy lifestyle.
Experienced with diagnosing and resolving technical issues in diverse environments. Uses advanced troubleshooting skills to maintain optimal system functionality and minimize downtime. Track record of effective communication and collaboration, ensuring high levels of client satisfaction and operational success.
Overview
5
5
years of professional experience
10
10
Certifications
Work History
Field Support Technician
Extra Air Services
06.2022 - 07.2025
- Delivered technical field support for HVAC servicing and maintenance operations
- Provided on-site assistance, independently diagnosed system issues, and supported installation work
- Maintained safety standards and collaborated with teams to ensure client satisfaction
- Communicated with clients, tracked service logs, and ensured timely delivery of technical support
- Improved customer satisfaction by providing timely and effective technical support for various systems.
- Maintained up-to-date knowledge of industry advancements, implementing innovative strategies for improved system performance.
- Ensured compliance with safety regulations during all field visits, preventing potential hazards or accidents that could impact both the technician and client.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Followed safety procedures to avoid injuries in field.
- Developed and implemented customized service plans to meet customer needs.
- Assisted customers with technical support inquiries.
- Generated reports for customer service issues and repair records.
- Reference Service Manager Gavlin Govindasamy -071 855 0536 Operations Manager Faziel Cassimm- 0847595629
General Assistant
JC Corporate Solutions
01.2021 - 06.2022
- Supported air conditioning maintenance and general office tasks
- Assisted with client communications and administrative work
- Reference: Julie Govender –Director– 061 958 6641
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
- Supported daily operations, ensuring smooth workflow and increasing overall productivity.
- Responded to telephone, email and in-person customer inquiries.
Education
National Senior Certificate - Physical Science, Mathematics, Life Sciences, Engineering Graphics & Design
Kharwastan Secondary School
Durban 01-2020
Skills
Field Technical Support
Problem Solving & Diagnostics
Client Communication
Computer Literacy (Microsoft Office)
On-site support
Remote support
System maintenance
Positive attitude
MS office/excel
Fault diagnosis
Verbal and written communication
Accountability and work ethic
Valid Driver's license
Relationship building
Work order prioritization
Team collaboration
Volunteer & Extracurricular Activities
Karate Instructor – Shito-Ryu Karatedo Shodan Black Belt (1st Dan), affiliated with Itosu-Ryu Karatedo Institute Japan Instruct students at the Nelson Mandela Youth Centre Promote self-discipline, fitness, confidence, and leadership through martial arts Chatsworth Athletic Club – Active Member Maintain an active and healthy lifestyle through running and regular training Karate Instructor – Shito-Ryu Karatedo Shodan Black Belt (1st Dan), affiliated with Itosu-Ryu Karatedo Institute Japan Instruct students at the Nelson Mandela Youth Centre Promote self-discipline, fitness, confidence, and leadership through martial arts Chatsworth Athletic Club – Active Member Maintain an active and healthy lifestyle through running and regular training
Certification
Health & Safety First Aid (Level 1) – Ezokuphepha Training (NQF Level 1)
Timeline
Field Support Technician
Extra Air Services
06.2022 - 07.2025
General Assistant
JC Corporate Solutions
01.2021 - 06.2022
National Senior Certificate - Physical Science, Mathematics, Life Sciences, Engineering Graphics & Design
Kharwastan Secondary School
Personal Attributes
- Self-Motivated and Goal-Oriented
- Adaptable and Resilient
- Honest and Reliable
- Quick Learner
- Energetic and Focused
- Strong Communication and Leadership Skills
- Committed to Personal Growth and New Challenges