TINKY MANAKA
Johannesburg
Summary
Dedicated and detailed oriented professional with a strong background in billing, invoicing, office administration, and project coordination, seeking opportunities to leverage my skills and experience to contribute to a dynamic organizations success.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
BILLING & INVOICING CLERK
Daisy Business Solutions (PTY) LTD
01.2023 - Current
- Ensure accurate and timely processing and reconciliation of invoices
- Facilitate payment of invoices due by sending bill reminders and contacting clients
- Issue invoices to customers
- Load debit orders
- Input and process new information on invoices
- Calculate and record payments, and maintain records
- Prepare monthly reports and handle electronic payments
- Resolve billing errors and maintain customer information
- Load SLAs and audit customer records
- Generate purchase orders
- Cross charge invoices to other entities
- Preparing monthly sales reports
- Process credit notes.
- Contributed to cash flow management by consistently meeting or exceeding monthly targets for receivables collection rates.
- Collaborated with IT department to troubleshoot billing software issues, ensuring uninterrupted service for customers and minimal disruption to daily workflows.
- Supported the finance team by providing timely invoicing updates, assisting with month-end close procedures, and reconciling discrepancies.
- Managed multiple client accounts simultaneously, maintaining professionalism while balancing conflicting priorities under tight deadlines.
- Trained new team members on company-specific billing procedures, fostering an environment of knowledge sharing and continuous improvement within the department.
- Increased revenue collections with diligent follow-ups on overdue invoices and setting up payment plans for clients.
- Collaborated with sales teams to ensure proper billing practices, enhancing interdepartmental communication and workflow efficiency.
- Simplified the invoicing process through creating easy-to-understand templates for consistent use across the company.
- Improved client satisfaction by addressing and resolving billing inquiries in a timely manner.
- Reduced invoice errors by meticulously reviewing billing information and ensuring accurate data entry.
- Ensured accuracy of customer information by routinely updating database records, leading to smoother billing processes and fewer disputes.
- Monitored outstanding invoices and performed collections duties.
- Executed billing tasks and recorded information in company databases.
- Completed and processed purchase orders and customer invoices each quarter.
- Verified accuracy of billing data and corrected discrepancies.
- Maintained detailed records of customer payments and billing adjustments.
- Created improved filing system to maintain secure client data.
INSTALLATIONS COORDINATOR (PABX CCTV ACCESS CONTROL & IT)
Daisy Business Solutions (PTY) LTD
11.2018 - 01.2023
- Procured and ordered stock for installations
- Provided quotations for PABX, CCTV, Access control and IT orders
- Coordinated installations and maintenance, liaised with clients
- Oversaw all projects and communicated project expectations
- Managed records and filing system, scheduled technicians
- Generated purchase orders and reported on installations
- Prepared monthly installations reports.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
- Entered data, generated reports, and produced tracking documents.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Handled incoming and outgoing shipping and receiving activities.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
OFFICE ADMINISTRATOR
Daisy Business Solutions (PTY) LTD
02.2017 - 10.2018
- Operated office machines and undertook daily administrative tasks
- Managed phones calls, correspondence, and service calls
- Generated quotations and maintenance office supplies
- Maintained operations per company policies and procedures
- Created purchase orders for internal equipment
- Loaded SLAs.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Supported departmental goals with the coordination of inter-departmental meetings and collaborative initiatives.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized, facilitated and participated in community service efforts.
OFFICE ADMINISTATOR
Mnotfo Investment
02.2016 - 12.2016
- Operated office machines
- Handled incoming calls and managed records
- Performed general clerical duties and managed appointments
- Submitted reports and prepared proposals
- Oversaw office facilities and equipment maintenance.
Education
Grade 12 - National Senior Certificates
Cefups Academy
Nelspruit 01.2013 - 1 2014
Diploma - Business Management
IIE Rosebank College
Pretoria 02.2015 - 1 2018
Deputy President (Student Council) - undefined
In Progress - ICB Financial Accounting
School of Accounting
Sandton 01.2023 - Current
Udemy Short Courses - Agile Project management (Scrum) and Digital Marketing
Skills
BPO SystemSageMicrosoft Excel, word, power pointMicrosoft outlookOMD SystemResearch & negotiation skillsReporting & representation skillsPlanning & organisation skillsSupply chain management skillsSupervisory & leadership skillsProject co-ordination management skills
Invoice Processing
Contract Review
Purchase Order Management
Journal Entries
Data Validation
Payment tracking
Document Management
Project Billing
Customer Communication
Customer Service
Purchasing
Account Management
Inquiry Handling
Quality Control
Job Billing
Bulk filing
Sage 50 Accounting Software
Billing and Invoicing
References
References available upon request.
Timeline
In Progress - ICB Financial Accounting
School of Accounting
01.2023 - Current
BILLING & INVOICING CLERK
Daisy Business Solutions (PTY) LTD
01.2023 - Current
INSTALLATIONS COORDINATOR (PABX CCTV ACCESS CONTROL & IT)
Daisy Business Solutions (PTY) LTD
11.2018 - 01.2023
OFFICE ADMINISTRATOR
Daisy Business Solutions (PTY) LTD
02.2017 - 10.2018
OFFICE ADMINISTATOR
Mnotfo Investment
02.2016 - 12.2016
Diploma - Business Management
IIE Rosebank College
02.2015 - 1 2018
Grade 12 - National Senior Certificates
Cefups Academy
01.2013 - 1 2014