LERATO SIHLALI
Johannesburg
Summary
Detail-oriented and resourceful Administrative Professional with 5+ years of experience across office administration, customer service, logistics, and front desk operations. Skilled in managing daily office functions, supporting teams, resolving technical issues, and providing exceptional client service in fast-paced environments. Proficient in systems including OPERA and BPO, with strong communication and organizational skills.
Overview
8
8
years of professional experience
Work History
Office & Technical Support Administrator
AM Konnect (Pty) Ltd
04.2023 - Current
- Manage helpdesk queries and provide first-line technical support.
- Troubleshoot PABX phone systems and maintain inventory of office supplies.
- Prepare and process invoices, schedule meetings, and coordinate internal communications.
- Use BPO software to track technician schedules and optimize workflow efficiency.
Receptionist
Mercure Hotel Randburg
Randburg
09.2022 - 04.2023
- Delivered professional front desk service using the OPERA system for guest check-ins and check-outs.
- Handled high volumes of phone and in-person queries, resolving issues promptly and courteously.
- Maintained accuracy in financial transactions and upheld guest data confidentiality.
Picker Packer & Logistics Clerk
Corex (Pty) Ltd
03.2021 - 03.2022
- Picked and packed merchandise according to order specifications.
- Inspected goods for damage and ensured product quality before shipment.
- Scanned, labeled, and sorted outgoing stock for accurate dispatching.
- Maintained up-to-date daily shipping logs, delivery schedules, and invoices.
- Collaborated with logistics team to meet tight shipping deadlines.
Administrator
Sagebee123 (Pty) Ltd
02.2020 - 02.2021
- Performed data entry and document preparation using Excel and PowerPoint.
- Organized internal meetings and events, managed departmental reports, and supported daily workflow.
- Coordinated with stakeholders to align administrative tasks with business goals.
Receptionist
Park Inn Hotel
02.2019 - 01.2020
- Provided customer-focused front desk service and handled guest requests efficiently.
Sponsorship & Promotions Assistant
KayaFM 95.9
01.2018 - 01.2019
- Supported promotional campaigns and coordinated sponsorship activities across multiple platforms.
Education
Front Office Operations Certificate - undefined
HTMi Hotel and Tourism Management Institute
01.2019
NQF Level 5 - Advertising
Revolution Media Academy
01.2018
Skills
- MS Office Suite
- Excel
- Word
- PowerPoint
- BPO System
- OPERA
- PABX Phone Systems
- Communication
- Time Management
- Multitasking
- Customer Service
Personal Information
Driving License: Code 10
Timeline
Office & Technical Support Administrator
AM Konnect (Pty) Ltd
04.2023 - Current
Receptionist
Mercure Hotel Randburg
09.2022 - 04.2023
Picker Packer & Logistics Clerk
Corex (Pty) Ltd
03.2021 - 03.2022
Administrator
Sagebee123 (Pty) Ltd
02.2020 - 02.2021
Receptionist
Park Inn Hotel
02.2019 - 01.2020
Sponsorship & Promotions Assistant
KayaFM 95.9
01.2018 - 01.2019
Front Office Operations Certificate - undefined
HTMi Hotel and Tourism Management Institute
NQF Level 5 - Advertising
Revolution Media Academy