Tina Mafaka
Khayelitsha
Summary
Offering strong communication abilities and genuine interest in customer service, eager to learn and thrive in call center environment. Brings foundation in problem-solving and adaptability, ensuring rapid acquisition of necessary skills. Ready to use and develop communication and technical skills in a call centre role.
Overview
3
3
years of professional experience
Work History
Call Centre Agent
Concentrix
03.2024 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Call Centre Agent
Truworths Head Office
04.2023 - 10.2023
- Delivered high-quality customer service, resolving customer inquiries and complaints across multiple channels (phone, email).
- Maintained an average response time of under 2 minutes, ensuring customer satisfaction and retention.
- Accurately processed orders, returns, and refunds, adhering to company policies.
- Collaborated with team members to identify and implement process improvements, increasing efficiency.
Cashier/ Sales Assistant
Mr Price Clothing
12.2021 - 03.2022
- Provided exceptional customer service by addressing customer inquiries and offering product recommendations.
- Processed an average of 30+ transactions per shift, ensuring accuracy and efficiency.
- Maintained store cleanliness and organization, including arranging displays and restocking items.
- Organized stock from the warehouse, ensuring inventory was placed in designated areas.
- Supported supervisors with daily operational tasks, ensuring smooth store operations.
Education
Diploma in Film Production -
Cape Peninsula University of Technology
11.2022
National Senior Certificate - High school certficate
Marian RC High
11.2019
Skills
- Problem-solving skills
- Customer support
- Data entry
- Resolving issues
- Complaint resolution
Languages
english
isixhosa
afrikaans
Personal Information
- Date of Birth: 12/26/01
- Gender: Female
- Nationality: South African
Timeline
Call Centre Agent
Concentrix
03.2024 - 10.2024
Call Centre Agent
Truworths Head Office
04.2023 - 10.2023
Cashier/ Sales Assistant
Mr Price Clothing
12.2021 - 03.2022
National Senior Certificate - High school certficate
Marian RC High
Diploma in Film Production -
Cape Peninsula University of Technology
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