Nelisiwe Ndodana
Sales Development Specialist
Protea Glen
Summary
Experienced business professional skilled in driving business growth through strategic initiatives and client engagement. Proven track record of fostering team collaboration and consistently delivering results in dynamic environments. Strong negotiation skills and adaptability to changing market conditions. Committed to achieving success by leveraging expertise in driving business growth and cultivating strong client relationships.
Overview
9
9
years of professional experience
2011
2011
years of post-secondary education
Work History
Call Centre Agent
Bytes People Solutions
03.2016 - 09.2017
- Taking incoming calls (Inbound) and Outgoing calls (Outbound), Handling both e-mail and telephonic enquiries, Management and resolve customer complaints Follow up customer calls where necessary; Identify and escalate issues to supervisors: Provide product and service information to customers
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Call Centre Sales Agent (Vodacom Fibre)
Channel Dynamix
01.2018 - 07.2018
- Cold Calling potential Clients
- Selling Vodacom fibre
- Occasionally supervised call response quality for my junior employees
- Interview and evaluate potential clients
- Sell product and place customer orders in computer system
- Provide customers with product and service information
- Up sell products and services
- Transfer customer calls to appropriate staff
- Identify, research, and resolve customer issues using the computer system
- Follow-up on customer inquiries not immediately resolved
- Complete call logs and reports
- Research billing issues
- Recognise, document and alert the supervisor of trends in customer calls
- Recommend process improvements
- Other duties as assigned
Call Centre Agent (Debt Rehabilitation)
Credit Clear
09.2018 - 02.2019
- Obtains client information by answering telephone calls and making phone calls interviewing clients; verifying information
- Cold calling potential clients and reaching target sales
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- De-escalated and resolved customer complaints with punctual, polite and professional service.
Credit Analyst, Inbound sales consultant
Merchants dimension data (Transunion)
02.2020 - 11.2021
- Analyses and interprets credit bureau reports; use in house and external rating agency credit rating tools and other economic indicators to supplement analysis; perform on-site evaluation missions; prepare credit papers for review; The person will be responsible for credit research & credit portfolio risk analysis;
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Conducted comprehensive risk assessments for high-value accounts, significantly reducing potential losses.
Account Manager
MTN
Johannesburg, south africa
12.2021 - 12.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
Business Development Specialist
Nsibandze Outsourcing (NOS)
01.2024 - Current
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Spearheaded cross-functional teams towards achieving common goals, ensuring alignment of objectives across departments.
- Used SalesForce to handle current portfolio and prospective leads.
Business Development Specialist
Nectar
09.2024 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
Education
Grade 12 - IsiZulu, English, Life Orientation, Maths, Economics, Accounting, Business Studies
Reasoma Secondary School
Skills
Credit Analysis
Financial Information Assessment
Risk Management
Analytical Skills
Numerical Skills
Interpersonal Skills
Problem-Solving Skills
Team Working Skills
Adaptability
Confidence
Reliability
Data interpretation
Career Aspirations
I would like to work for a people centered organization, a company that will exploit my full potential and bring out the best in me. With hard work and development I would like to give the company the best I can.
Education Summary
Reasoma Secondary School, Grade 12, 01/01/11, IsiZulu, English, Life Orientation, Maths, Economics, Accounting, Business Studies
Ethnic Group
African
Telephone No
0815656611
Personal Information
- ID Number: 9304270917088
- Gender: Female
- Nationality: South African
Timeline
Business Development Specialist
Nectar
09.2024 - Current
Business Development Specialist
Nsibandze Outsourcing (NOS)
01.2024 - Current
Account Manager
MTN
12.2021 - 12.2023
Credit Analyst, Inbound sales consultant
Merchants dimension data (Transunion)
02.2020 - 11.2021
Call Centre Agent (Debt Rehabilitation)
Credit Clear
09.2018 - 02.2019
Call Centre Sales Agent (Vodacom Fibre)
Channel Dynamix
01.2018 - 07.2018
Call Centre Agent
Bytes People Solutions
03.2016 - 09.2017
Grade 12 - IsiZulu, English, Life Orientation, Maths, Economics, Accounting, Business Studies
Reasoma Secondary School