Summary
Overview
Work History
Education
Skills
Languages
Key Roles And Responsibilities Over the Years
Employer
Employment Type
End Date
Personal Information
Hobbies and Interests
Certification
Software
Timeline
Timothy Cloete

Timothy Cloete

Cape Town

Summary

Detail-oriented and technically skilled wireless and fiber technician with 7 years of experience in installation, maintenance, and troubleshooting of wireless and fiber-optic networks. Successfully deploys and optimizes network infrastructure for high-speed connectivity and reliable performance for residential and commercial customers. Strong understanding of networking protocols, fiber splicing, and wireless technologies including Wi-Fi 5 and Wi-Fi 6 standards. Exceptional problem-solving abilities and customer-focused approach enable effective resolution of technical issues and enhancement of user experience. Committed to staying current with industry advancements and delivering high-quality service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Installer Technical Support Agent

Herotel
01.2024 - Current

• Supply FTTH allocations to Installers.

• Escalate any FTTH allocation issues and follow up until resolved.

• Maintain all FTTH allocation records in the applicable systems.

• Provide Wireless and Fibre installation data to Installers – do installation planning.

• Do Wi-Fi planning for each applicable installation.

• Approve installations according to signal specifications. Evaluate photos sent by Technicians from site

• for quality and advise accordingly.

• Assist the Installers and Technicians with advanced troubleshooting where problems occur.

• Assist the Installers and Technicians with advanced setups in the field during the install.

• Advising Sales in quotations for large, complicated installations.

• Ensure each installation is done according to the installation SOP provided.

• Do quality control after each installation.

Field Technician - Senior

Herotel
01.2017 - 01.2024
  • Assist in the construction, installation and maintenance of communications tower, fibre networks and support structure.


  • Meet project deadlines and be able to respond to any type of network tower outage, this includes both highsite outages as well as fibre network breaks.


  • Analyse situations accurately, Identifying potential future risk factors that will influence the performance of the high site and maintaining a safe working environment, while executing an appropriate course of action as presented by a senior team member when risks become apparent.


  • Climbing and working on communications towers for the purpose of installing, replacing and repairing antenna systems/equipment and general tower maintenance.

  • Building and repairing fibre network infrastructure for the purpose of maintaining and expanding the existing fibre infrastructure where damages might occur or small expansions are needed.

  • Install and maintain various cable and connector types.
    Weatherproof all types of installations.


  • Identify safety hazards and perform duties in a safe manner.
    Communicate and report verbally and in writing to other team members and management.


  • Work with and maintain basic hand tools and mechanical equipment.


  • Lead a team and mentor less experienced technicians.


  • Plan future Fibre and Wireless Builds

Education

Fiber Optic -

The Fiber Optic Association (FOA), Cape Town, South Africa
01.2018
  • Certification Number: 7075676
  • CFOT

National Certificate in Electrical Infrastructure Construction -

Boland College, Strand, South Africa
12.2016

Subjects: English First Additional Language, Mathematics, Life Orientation

National Senior Certificate - Grade 12 -

Gordon High School, Somerset West, South Africa
12.2013

Subjects: Maths Literacy, English, Afrikaans, Economics, Business Studies, Accounting, Life Orientation

Skills

  • Planning Skills
  • Teamwork skills
  • Email Communication
  • Delegation Skills
  • Patience skills
  • Problem-solving skills
  • Good organizational skills
  • Motivation skills
  • Creativity skills
  • Decision-making skills
  • Learning mind
  • Time managment

Languages

English
Afrikaans

Key Roles And Responsibilities Over the Years

  • Maintenance: Perform regular maintenance checks on network equipment to ensure optimal performance.
  • Fiber Splicing: Conduct fiber splicing and termination tasks to connect fiber-optic cables.
  • Network Optimization: Optimize wireless network performance by adjusting settings and improving signal strength
  • Issue Resolution: Troubleshoot and resolve technical issues related to connectivity, including network speed and signal strength.
  • Guidance: Offer step-by-step instructions for setting up equipment and optimizing home networks.
  • Collaboration: Work with field technicians and engineering teams to address complex technical challenges.
  • Documentation: Maintain detailed records of customer interactions and technical issues, contributing to a knowledge base.

Employer

Herotel

Employment Type

Full-time

End Date

Present

Personal Information

  • Place of Birth: Cape Town
  • Title: Field Technician - Senior
  • Date of Birth: 07/04/1995
  • Gender: Male
  • Nationality: South African
  • Driving License: B
  • Marital Status: Single

Hobbies and Interests

  • Soccer
  • Swimming
  • Hiking
  • Technology
  • Traveling

Certification

Matric

MTCNA

Fiber Optic Association

Software

MikroTik

Microsoft Office and Teams

Spreadsheets

SmartSheets

Data visualization (preseem, zabbix, highsite finder)

DataTill (CRM Managment)

Timeline

Installer Technical Support Agent - Herotel
01.2024 - Current
Field Technician - Senior - Herotel
01.2017 - 01.2024
The Fiber Optic Association (FOA) - Fiber Optic,
Boland College - National Certificate in Electrical Infrastructure Construction,
Gordon High School - National Senior Certificate - Grade 12,
Timothy Cloete