
Detail-oriented and technically skilled wireless and fiber technician with 7 years of experience in installation, maintenance, and troubleshooting of wireless and fiber-optic networks. Successfully deploys and optimizes network infrastructure for high-speed connectivity and reliable performance for residential and commercial customers. Strong understanding of networking protocols, fiber splicing, and wireless technologies including Wi-Fi 5 and Wi-Fi 6 standards. Exceptional problem-solving abilities and customer-focused approach enable effective resolution of technical issues and enhancement of user experience. Committed to staying current with industry advancements and delivering high-quality service in fast-paced environments.
• Supply FTTH allocations to Installers.
• Escalate any FTTH allocation issues and follow up until resolved.
• Maintain all FTTH allocation records in the applicable systems.
• Provide Wireless and Fibre installation data to Installers – do installation planning.
• Do Wi-Fi planning for each applicable installation.
• Approve installations according to signal specifications. Evaluate photos sent by Technicians from site
• for quality and advise accordingly.
• Assist the Installers and Technicians with advanced troubleshooting where problems occur.
• Assist the Installers and Technicians with advanced setups in the field during the install.
• Advising Sales in quotations for large, complicated installations.
• Ensure each installation is done according to the installation SOP provided.
• Do quality control after each installation.
Subjects: English First Additional Language, Mathematics, Life Orientation
Subjects: Maths Literacy, English, Afrikaans, Economics, Business Studies, Accounting, Life Orientation
Matric
MTCNA
Fiber Optic Association
MikroTik
Microsoft Office and Teams
Spreadsheets
SmartSheets
Data visualization (preseem, zabbix, highsite finder)
DataTill (CRM Managment)