Maxwell Mokgolomotho
Boksburg
Summary
I am an experienced Project Manager/Product Manager/Technical support Rep with a substantial track record of successfully leading and participating in various projects, process improvement initiatives, sales execution and change management as part of my roles. I am able to develop and maintain effective relationships across an organization, with prolific engagements at senior and executive management levels. In my roles I have supported Construction and Mining industries, and have been able to drive collaboration and facilitate effective success and performance for sales teams, also contributing immensely towards organisational sales targets achievement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Support Group Representative - Africa Product Support
WEIR ESCO
09.2022 - Current
- On-site customer technical support for Company products in Africa regions
- Project Management and quality inspection of bucket and lip fabrications at fabrication facility sites, local and international
- Liaison with international/local engineering teams colleagues on customer issues, warranties and proposed product optimizations
- Providing technical support to the sales team on company OE products
- Training customers on how to use new products or services
- Developing and implementing strategies to increase customer satisfaction and loyalty over time
- Communicating with customers about issues or challenges with existing products
Aftermarket Special Project Manager
Barloworld Limited
Johannesburg
01.2022 - 08.2022
- Draw up regional yearly targets
- Determine and implement marketing campaigns
- Heading the introduction of the Parts Ordering online platform
- Manage customer coverage projects
- Build and sustain excellent customer relationships
- Manage the achievement of applicable Key Performance Indicators
- Lead dealership strategic account planning process that develops performance objectives, financial targets and critical milestones
- Manage aftermarket project
Product Manager
Barloworld Limited
Johannesburg
08.2018 - 12.2021
- Coordinate the support of sales teams, by managing service and sales resources as needed to meet customer expectations
- Use a CRM system to log all customer site visits, inspections and opportunities
- Engage in training events that continually grow skills to respond to changing markets and transition business strategies effectively
- Train aftersales and parts counter teams
- Market current and new products to potential southern African customers
- Identify current and future parts and service opportunities to increase turnover as per departmental targets
- Negotiate special pricing on parts, marketing strategies and aftersales incentive schemes for aftersales reps
Technical Support Manager
Barloworld Limited
Tete
11.2017 - 07.2018
- Build productive, professional relationships and strategic partnerships with key personnel in assigned customer accounts, by proactively assessing, clarifying and validating customer needs on an ongoing basis
- Advise customers on immediate equipment repair needs, equipment life cycles, maintenance and replacement budgets
Senior Warranty Technician
Barloworld Limited
Tete
11.2013 - 10.2017
- Build and lead a warranty department to support the mining customers
- Provide expert technical support for Warranty resolution to customers
- Ensure all product improvements are performed on the machines
Warranty Technician
Barloworld Limited
Johannesburg
05.2011 - 10.2013
- Manage and Control suspense and debtors' accounts effectively
- Compile warranty claims and ensure reimbursement to customers
- Provide feedback on warranty issues to technical reps, supervisors, warranty champions and artisans
Diesel Mechanic
Barloworld Limited
Kathu
04.2010 - 04.2011
- Attend to all machine breakdowns and directed repairs
- Remove and install components as per planned maintenance
- Ensure safe work practice
- Compile accurate customer machine analysis and reports including Machine Inspection Reports
Maintenance Mechanic
Barloworld Limited
Johannesburg
01.2008 - 03.2010
- Carry out repairs, services and maintenance on Earth-moving Equipment in a workshop or on customer sites
- Maintain professional image on customer site
- Effective self-management and performance ownership
Education
Executive MBA Program -
Henley Business School
Johannesburg07.2026
Postgraduate Diploma - Business Management
Management College of South Africa
Johannesburg12.2019
Bachelor of Business Administration - Management
Management College of South Africa
Johannesburg12.2018
S4 - Mechanical Engineering
University of Johannesburg
Johannesburg12.2007
Matric -
Rampo Institute
01.2001
Skills
- Communication
- Customer Service
- Problem-Solving
- Management
- Presentations
- Planning Skills
- Leadership Skills
- Empathy
- Self-development and awareness
- Analytical Thinking
- Team player
- Self-Motivated
- SAP
- CRM
- Microsoft Office - Excel
- Microsoft Office - PowerPoint
- Microsoft Office - Word
- Microsoft Office - Outlook
- Microsoft Office - Windows Projects
Certification
- Sales Certificate, Harvard Manage Mentor, 2018
- Diesel Mechanic NQF 3, Barloworld Equipment Training Centre, 2010
References
Available on request
Objectives And Capabilities
I am an experienced Project Manager/Product Manager/Technical support Rep with a substantial track record of successfully leading and participating in various projects, process improvement initiatives, sales execution and change management as part of my roles. I am able to develop and maintain effective relationships across an organization, with prolific engagements at senior and executive management levels. In my roles I have supported Construction and Mining industries, and have been able to drive collaboration and facilitate effective success and performance for sales teams, also contributing immensely towards organisational sales targets achievement.
Personal Information
- ID Number: 830625 5662 085 18
- Gender: Male
Timeline
Technical Support Group Representative - Africa Product Support
WEIR ESCO
09.2022 - Current
Aftermarket Special Project Manager
Barloworld Limited
01.2022 - 08.2022
Product Manager
Barloworld Limited
08.2018 - 12.2021
Technical Support Manager
Barloworld Limited
11.2017 - 07.2018
Senior Warranty Technician
Barloworld Limited
11.2013 - 10.2017
Warranty Technician
Barloworld Limited
05.2011 - 10.2013
Diesel Mechanic
Barloworld Limited
04.2010 - 04.2011
Maintenance Mechanic
Barloworld Limited
01.2008 - 03.2010
Executive MBA Program -
Henley Business School
Postgraduate Diploma - Business Management
Management College of South Africa
Bachelor of Business Administration - Management
Management College of South Africa
S4 - Mechanical Engineering
University of Johannesburg
Matric -
Rampo Institute
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