Tianah Arendse
Pool Attendant, Waiter And Public Area Assistant
Athlone
Summary
Dynamic hospitality professional with a proven track record at the cullinan hotel , excelling in customer service and team collaboration. Adept at multitasking and resolving complex issues, I consistently enhance guest experiences while maintaining high standards of cleanliness and safety. Recognized for building strong relationships and driving satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Waitress
Gary Gordon
08.2024 - 11.2025
- Provided exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Assisted in training new staff on restaurant procedures and service standards.
- Collaborated with kitchen staff to maintain quality control of dishes served.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Answered customers' questions, recommended items, and recorded order information.
Pool Attendant and Public Area Assistant
Craig Kock
12.2023 - 07.2024
- Monitored pool area for safety and compliance with health regulations.
- Assisted guests with inquiries and provided exceptional customer service.
- Maintained cleanliness of pool facilities, including restrooms and lounging areas.
- Conducted routine inspections of pool equipment to ensure proper functioning.
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Contributed to a welcoming atmosphere by greeting guests warmly upon arrival and departure from the facility.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
Education
High School Diploma -
Heideveld Secondary School
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Hospitality service expertise
Payment processing
Complex Problem-solving
Time management
Relationship management
Sales expertise
Additional Information
i love interacting with people
Timeline
Waitress
Gary Gordon
08.2024 - 11.2025
Pool Attendant and Public Area Assistant
Craig Kock
12.2023 - 07.2024
High School Diploma -
Heideveld Secondary School