Tian-Lloyd Coetzee

As a senior IT Systems Engineer, I oversee critical infrastructure, lead cybersecurity initiatives, and provide advanced support across a complex and evolving IT environment. I work closely with cross-functional teams to ensure performance, scalability, and security across all systems, while guiding and mentoring team members to maintain high service standards.

Infrastructure & Systems Management
• Plan, expand, and maintain IT infrastructure across the organization
• Manage server environments, including access control and performance monitoring
• Administer Microsoft platforms (Azure, Intune, Windows Server)
• Provide support for macOS and Windows-based endpoints
• Perform basic Linux server administration
• Monitor production hardware and ensure uptime in critical environments
• Manage LTE solutions for internal teams and external partners

Cybersecurity & Compliance
• Conduct access and CCTV audits to maintain security integrity
• Lead cybersecurity awareness initiatives and training
• Support the implementation of cyber defence strategies and incident response
• Enforce hardware and software compliance policies
• Manage biometric access systems and asset security measures

• Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
• Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
• Developed custom software solutions for various business needs, resulting in improved productivity.
• Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
• Evaluated new tools and technologies for possible integration into existing infrastructure environments.
• Improved system performance by identifying and resolving technical issues in a timely manner.
• Manage Staff standby roster
• Technical Support to 500+ Users
• Basic Linux administration
• Cyber awareness training facilitator
• Cybersecurity Incident Response
• Asset Management
• After-hours support
• Server management
• Microsoft product support
• Mac support
• Basic Networking
• Production Environment Hardware Monitoring
• SOP Management
• Microsoft Azure
• Microsoft Intune
• Biometric Access Management
• External Communication Management (Tyntec)
• Asset Insurance
• Hardware & Software Compliance
• LTE Management for external companies
• LTE Management for staff
• Insurance Management for stolen, lost & broken equipment

• 500+ End-User support
• Network Troubleshooting
• Avaya User Administration and support
• Global Maestro TMS Reporting Administration
• Backup checks and Weekend standby (5 week cycle)
• Microsoft product support (Exchange / Office 365 / Windows)
• Software inventory Audit via Solarwinds and Kaseya
• Apple Product Support
• Hardware support
• PC Support and maintenance
• DocuWare OCR Administration and Support
• WSUS Administration
• WDS services
• Veeam Backup and Replication
• Installation of Wireless Links between Branch Offices PTA and JHB
• CCTV Management of Branches and liaise with suppliers
• Server Management of Servers assigned to me
• Avaya VOIP Audits
• Ordering of new Equipment and Stock items
• Ricoh Printer Management (Service calls & Part orders)
• Mobile at work software Management
• Working with 80 Building Managers to assist with Mobile at Work hardware
• ERS BIO hardware support
• Sound Equipment setup at venue sites
• Banking Hall Audio & Video Hardware Support
• Liaise with Fire safety inspectors (Service bookings)
• Liaise with Cyber Security Company to apply their solutions
• Liaise with Eaton for on-site UPS Maintenance
• Logging and arranging E-Waste collections
• Management of Access Security Assets
• Active Directory and VPN Audits
• Managing Internet (Fibre / ADSL & 3G) at all residential and commercial sites
• Company Asset Management
• Remote support for user private devices.
• Marketing Department Online Images Platform Management

• Workshop technician (repair and upgrade of Computers / Notebooks)
• Attend to IT related calls.
• Making sure that the backups run every night.
• Creating and maintaining users on the Active directory
• Network installations
• Network monitoring (network availability to all users and access points)
• Setting up of new users (client side and Server side)
• Printer maintenance (filling paper, clearing paper jams, address book Management)
• Computer and Notebook maintenance

• Installation and Maintenance of computers and back-up of data.
• CCTV installations and maintenance
• Network Installations

• Upgrading and repair of computers / Laptops
• Sales of hardware and software

• Serving Customers food and Drinks
• Cleaning of kitchen and customer areas
• Restock of fridges