Thulani Mathebula
System Support Engineer
Meredale,GP
Summary
Technical support and systems engineer with extensive experience in network monitoring, troubleshooting, and customer service. Skilled in installation, configuration, and maintenance of network infrastructure. Proficient in various protocols and network management systems. Adept at resolving complex technical issues and improving system performance.
Overview
2
2
years of professional experience
4
4
Languages
Work History
System Support Engineer
EnSight Technologies
02.2024 - Current
- Performed monthly tracking of operational efficiency
- Provided desktop support for end user equipment
- Monitored switches and servers
- Diagnosed and resolved hardware/software incidents
- Performed site monitoring and audits
- Maintained licence compliance
- Reviewed real time and historical video footage to ensure accuracy
Virtual Support & Installation Technician
Kiron Interactive
08.2023 - Current
- Monitored switches and servers for availability
- Provided first-line support for phones and softphones
- Supported servers, networks, desktops, laptops
- Designed, implemented, and managed new installations
- Investigated and resolved customer issues
- Participated in internal and customer-facing calls
Education
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
Johannesburg, South Africa01-2025
Google Cloud Computing Engineering - Cloud
Pluralsight
Pluralsight 04.2001 -
Android Developer - Android Developer
ADELA
ADELA 04.2001 -
National Certificate - Information And Computer Systems
Gijima Training Center
Midrand, South Africa 04.2001 -
National Certificate - Network And System Administration
Central Johannesburg College
01.2015
Matric -
Jim Chavin High School
Malamulele, South Africa01.2012
Skills
Soft Skills: Problem-Solving, Attention to Detail, Communication, Adaptability, Project Management
undefinedReferences
Available upon request
Interests
Web Development, Cybersecurity, Data Science & Analytics
Timeline
System Support Engineer
EnSight Technologies
02.2024 - Current
Virtual Support & Installation Technician
Kiron Interactive
08.2023 - Current
Google Cloud Computing Engineering - Cloud
Pluralsight
04.2001 -
Android Developer - Android Developer
ADELA
04.2001 -
National Certificate - Information And Computer Systems
Gijima Training Center
04.2001 -
Bachelor of Science - Information Technology
Richfield Graduate Institute of Technology
National Certificate - Network And System Administration
Central Johannesburg College
Matric -
Jim Chavin High School
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