THOKOZILE Florence HLOPHE
Brakpan
Summary
Accomplished office management professional with extensive experience in executive support, facilities coordination, and administrative process optimization. Proven ability to manage complex office environments, streamline operations, and implement efficient systems that support organizational goals. Recognized for exceptional organizational, communication, and problem-solving skills, with a strong commitment to maintaining operational excellence and a positive team environment.
Overview
22
22
years of professional experience
Work History
Executive Assistant and Office Manager to Group CEO
House of Brave
04.2026 - Current
- Provide high-level executive and administrative support to the CEO, ensuring effective management of daily priorities and commitments.
- Manage the CEO’s complex diary, including meetings, appointments, travel arrangements and scheduling.
- Monitor and manage the CEO’s correspondence, emails and administrative requirements.
- Act as a key point of contact between the CEO, executives, employees, clients, suppliers and external stakeholders.
- Handle confidential and sensitive information with a high degree of discretion and professionalism.
- Coordinated and prepared agendas, meeting packs, presentations, minutes, and tracked follow-up action items for executive and board meetings, ensuring effective communication and decision-making.
- Support the CEO with day-to-day business administration and special projects.
- Organise executive meetings, events, conferences and corporate functions.
- Follow up on outstanding matters and ensure that actions arising from meetings are tracked and completed.
- Assist with preparation of reports, presentations, proposals and other executive documentation.
- Coordinate domestic and international travel arrangements, including flights, accommodation, transfers, itineraries and travel documentation.
- Manage office operations and ensure the smooth and efficient running of the office.
- Manage office expenditure, invoices, quotations and purchase orders while ensuring cost-effective procurement.
- Managed office-related contracts, subscriptions, facilities, security, telecommunications, and other business services to maintain seamless operations and support organisational needs.
- Coordinate office suppliers, service providers, contractors and maintenance requirements.
- Oversee office moves, workspace planning, furniture, equipment and general office requirements.
- Coordinate administrative support and assist with managing office staff and external service providers.
- Maintain an organised, professional and welcoming office environment.
- Assist with onboarding arrangements for new employees, including workstations, access, equipment and office requirements.
- Coordinate company events, staff functions and client engagements.
- Maintain accurate records, filing systems and important company documentation.
- Liaise with landlords, building management, IT providers, security companies and other external service providers.
- Identified opportunities to streamline administrative processes and enhance office efficiency, contributing to improved workflow and effectiveness.
- Provided general administrative and operational support to senior management.
Executive Assistant to the Chief Operations Officer
Upward Spiral
04.2022 - 03.2026
- Provide comprehensive executive and administrative support to the CEO and CFO.
- Managed complex, confidential diaries, coordinating internal and external meetings to optimise the executive's time and commitments.
- Coordinate and manage executive meetings, including preparation of agendas, presentations, meeting packs, minutes and action items.
- Act as a trusted liaison between the CEO, CFO, executive team, employees, clients, investors, suppliers and other stakeholders.
- Manage confidential correspondence, documentation and sensitive business information with discretion.
- Coordinate local and international business travel, including flights, accommodation, transfers, itineraries and travel documentation.
- Prepare and format professional reports, presentations, correspondence, proposals and executive documents.
- Coordinated and administered financial meetings, ensuring alignment with reporting deadlines and accurate finance-related documentation for the CFO.
- Facilitated meetings with auditors, financial institutions, clients, suppliers and external stakeholders, enhancing communication and collaboration on behalf of the CFO.
- Assist with the preparation and organisation of Board, EXCO and management meeting documentation.
- Maintain accurate records of executive decisions, meeting minutes and outstanding action items, ensuring timely follow-up.
- Monitor deadlines and follow up with relevant stakeholders to ensure that key actions and deliverables are completed.
- Assist with the coordination of annual planning, budgeting meetings and executive reporting processes.
- Handle confidential financial and corporate information appropriately and maintain strict confidentiality.
- Coordinate executive events, conferences, client engagements and corporate functions.
- Manage incoming and outgoing correspondence and ensure that important matters are brought to the attention of the CEO and CFO.
- Liaise with internal departments and external service providers to ensure smooth execution of executive requirements.
- Assist with special projects and ad-hoc business initiatives as delegated by the CEO and CFO.
- Coordinate office administration and provide operational support where required.
- Manage suppliers, quotations, invoices and general administrative requirements relating to the executive office.
- Maintain an organised electronic and physical filing system for executive and corporate documentation.
- Support the CEO and CFO with research, information gathering and preparation for meetings and presentations.
- Ensure that executive priorities are effectively coordinated and that competing demands are managed efficiently.
- Represent the executive office professionally and maintain strong relationships with internal and external stakeholders.
- Provide proactive support by anticipating the CEO and CFO's requirements and resolving administrative matters efficiently.
Executive Assistant to the Head of Division
Nedbank Personal Loans Division
03.2016 - 03.2022
- Provided high-level executive support to the Head of Personal Loans and the Divco leadership team.
- Managed a complex executive diary, coordinating senior leadership meetings, strategic sessions, appointments and business commitments.
- Coordinated executive meetings and ensured that all relevant stakeholders were appropriately briefed and prepared.
- Facilitated Divco meetings by preparing agendas, meeting packs, presentations and supporting documentation to ensure productive discussions.
- Prepared and distributed meeting minutes, maintained action registers and proactively followed up on outstanding Divco actions.
- Coordinated information flow between Head of Personal Loans, Divco members, senior management and key stakeholders to enhance collaboration and decision-making.
- Managed confidential and sensitive business information with a high degree of discretion and professionalism.
- Prepared, formatted and quality-checked executive presentations, reports, correspondence and management documentation.
- Managed local and international travel arrangements, including flights, accommodation, itineraries and related logistics.
- Assisted with the coordination of strategic initiatives, projects and business deliverables across the Personal Loans division.
- Monitored key deadlines, deliverables and commitments on behalf of the Head of Personal Loans and Divco team.
- Liaised with senior stakeholders across various business units to ensure effective collaboration and timely completion of business requirements.
- Served as central point of contact for Head of Personal Loans and Divco team, streamlining communication and coordination for improved operational efficiency.
- Coordinated workshops, conferences, leadership sessions, team engagements and corporate events.
- Assisted with the preparation and coordination of executive and management reporting.
- Maintained accurate and confidential electronic and physical filing systems for executive and divisional documentation.
- Supported senior leadership with ad-hoc projects, research, presentations and business administration.
- Anticipated executive requirements and proactively managed administrative and operational matters to support business continuity.
- Built and maintained strong professional relationships with executives, senior managers and internal stakeholders.
- Ensured a professional, efficient and well-organised executive office environment.
Executive Assistant to the Head of Division
Rand Merchant Bank
04.2010 - 02.2016
- Provided comprehensive secretarial support, including minute-taking, agenda preparation, and board pack distribution.
- Supported finance and HR with onboarding processes, managing mobile/data requirements, and overseeing expense management for seamless integration of new staff.
- Coordinated procurement of office supplies, liaised with vendors, and efficiently resolved facilities issues to ensure uninterrupted office operations.
- Oversaw office facilities, maintaining cleanliness, functionality of equipment, and compliance with OHS requirements to create a safe and efficient working environment.
- Fostered a cooperative team environment, mentored colleagues, and resolved conflicts constructively.
Executive PA & Team Assistant
Anglo Platinum
01.2007 - 12.2009
- Coordinated meetings, managed executive diaries, and handled logistics for team functions to support effective collaboration.
- Led office relocations, collaborated with building management and IT, and facilitated seamless transitions for team members.
- Maintained project documentation, organised departmental files, and upheld compliance with archiving procedures to ensure accessibility and governance.
Team Assistant & PA to Account Managers
Siemens Telecommunications
01.2005 - 01.2007
- Provided administrative support to international teams, enhancing communication and contributing to successful project delivery.
- Coordinated procurement and reconciled expenses to facilitate timely supplier payments.
- Managed vendor relationships and processed purchase orders to support departmental budget adherence.
Education
Project Management, Unisa SBL -
Unisa SBL
01-2009
Secretarial Program - Presentation Management, SAA Corporate Development
01-1999
Travel and Tourism & Secretarial Course, DTS Academy -
01-1997
Matric Senior Certificate, St Franciscan Matric Project -
01-1994
Skills
- Office Operations & Facilities Management
- Executive Support & Diary Management
- Stakeholder Engagement & Relationship Building
- Process Improvement & Workflow Optimization
- Financial Administration & Invoice Processing
- Event & Meeting Coordination
- Procurement & Vendor Management
- Confidentiality & Discretion
- Team Leadership & Conflict Resolution
- Project Coordination & Ad Hoc Task Management
- Office administration
- Diary management
- Event coordination
- Microsoft Office
- Communication liaison
- Project coordination
- Document preparation
- Time management
- Confidential information handling
- Action item tracking
- Suppliers management
- Team collaboration
- Email handling
- Data confidentiality
- Appointment scheduling
- Schedule management
- Travel arrangements
- Meeting planning
- Microsoft Office proficiency
- Excel spreadsheets
- Office staff leadership
- Meeting support
- Board meeting preparation
Custom
True
Additional Information
- References
Available on request.
Timeline
Executive Assistant and Office Manager to Group CEO
House of Brave
04.2026 - Current
Executive Assistant to the Chief Operations Officer
Upward Spiral
04.2022 - 03.2026
Executive Assistant to the Head of Division
Nedbank Personal Loans Division
03.2016 - 03.2022
Executive Assistant to the Head of Division
Rand Merchant Bank
04.2010 - 02.2016
Executive PA & Team Assistant
Anglo Platinum
01.2007 - 12.2009
Team Assistant & PA to Account Managers
Siemens Telecommunications
01.2005 - 01.2007
Project Management, Unisa SBL -
Unisa SBL