Thobile Gumede
Professional Nurse
22 Thyme Close, Zakarriya Park
Summary
Conscientious Unit Manager with experience in Quality Assurance and Monitoring and Evaluation. Has experience in both Public and Private Sectors, very enthusiastic about rendering good Quality care to the patients and Doctors. Very passionate about achieving Gold status from external auditors and hence encourage participation in mock resus in order to improve the standard of readiness and quality care
Overview
9
9
years of professional experience
Work History
Unit Manager - Surgical 1
The Lenmed Group
Lenasia
03.2023 - Current
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Maintained accurate documentation of patient care activities, staff schedules, and unit metrics for transparency and efficient reporting.
- Mentored new hires during orientation periods for seamless integration into team while maintaining high-quality patient care standards.
- Coordinated discharge planning processes effectively to ensure seamless transition for patients from hospital to their next level of care.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Reduced medication errors by diligently overseeing administration of medications to patients.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Improved patient satisfaction with timely and accurate communication between patients, families, and medical professionals.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Enhanced patient care by implementing efficient unit management processes and coordinating interdisciplinary teams.
- Participated actively in committee meetings to contribute insights from a Unit Manager perspective, influencing hospital-wide decisions and policies.
- Contributed to hospital-wide quality improvement initiatives by identifying areas of opportunity within the unit and implementing best practices.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Coordinated nursing with other services to promote continuity of total regimen of care.
Assistant Manager Nursing-Monitoring & Evaluation
Department Of Health KZN
Ingwavuma
09.2016 - 07.2017
- Involved in management and implementation of monitoring and evaluation of Quality systems
- Provision of support to Hospital and Clinics in implementation of National Guidelines and Protocols for Management of Complaints, Compliments and Suggestions and Patient Safety Incidents
- Provision of support in implementation of Regulated Norms and Standard Assessments, Ideal Clinic Realization and Maintenance in preparation for Office of Health Standards Compliance
- Coordinate initiation, development and implementation of Quality Improvement Plans
- Coordinate monthly Quality Assurance meetings with all relevant stakeholders
- Partake in analyzing data from Patient Experience of Care and Patient Waiting Times surveys in order to a) assess level of compliance and b) to close and address all areas of concerns or close all gaps identified
- Work in collaboration with other managers to ensure holistic implementation and integration of quality assurance interventions to support high standards of services provided to Doctors and patients
- Ensure effective, efficient and economical management of allocated resources to Quality department
Quality Assurance Manager
Eastern Cape Department Of Health
Somerset East
04.2015 - 08.2016
- Participated in management of Complaints, Compliments and Suggestions, on a weekly basis
- Participated in management of Patient Safety Incidents as soon as there is occurrence or within 24 hours
- Conducted monthly Quality meetings where all Complaints, Patient Safety Incidents and Surveys were discussed at length
- Conducted quarterly Patient Experience of Care and Patient Waiting Times surveys
- Analyzing and giving feedback on Surveys conducted
- Involved in monthly and Quarterly audits in preparation for National Care Standards and Office of Health Standards Compliance
Education
Diploma in Nursing (General, Psych, Comm) And Midw - Nursing
KZN College of Nursing - Addington Campus
Durban, South Africa 04.2001 -
Skills
Safety enforcement
Infection Control
Medical Records Management
Workforce Planning
Quality Control
Decision-Making
Knowledge of Policies internal Lenmed and National
Assertiveness and Diplomacy
Problem Solving skills
High Level of verbal and written communication skills
Practical experience in Quality Assurance and Accreditation
Presentation and facilitation skills
Ability to liaise with management
High level of interpersonal relationship skills
Timeline
Unit Manager - Surgical 1
The Lenmed Group
03.2023 - Current
Assistant Manager Nursing-Monitoring & Evaluation
Department Of Health KZN
09.2016 - 07.2017
Quality Assurance Manager
Eastern Cape Department Of Health
04.2015 - 08.2016
Diploma in Nursing (General, Psych, Comm) And Midw - Nursing
KZN College of Nursing - Addington Campus
04.2001 -