Carol Phaswana
Unit Manager, Neonatal Nurse, Surgical Nurse, Peadiatric Nurse, ICU Nurse And Night Manager, Clinical Facilitator
Tembisa,GP
Summary
Dynamic Unit Manager at Mediclinic Midstream with a proven track record in operations management and staff development. Enhanced patient satisfaction through effective communication and implemented evidence-based practices, achieving top employee performance ratings. Skilled in budget development and fostering teamwork, driving continuous improvement in patient care and safety standards.
Overview
10
10
years of professional experience
Work History
Unit Manager
Mediclinic Midstream
06.2023 - 05.2025
- Assisted in development and implementation of policies, procedures, and regulations for unit operations.
- Optimized staffing levels by monitoring unit needs and making data-driven adjustments to scheduling as necessary.
- Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
- Promoted a culture of safety within the unit by enforcing strict adherence to protocols, guidelines, and infection control measures.
- Increased staff retention rates with supportive leadership techniques, mentoring programs, and positive work environment initiatives.
- Developed strong working relationships with physicians, nurses, therapists, and ancillary staff for cohesive unit functioning.
- Managed budgetary constraints through careful resource allocation, cost control measures, and fiscal responsibility practices.
- Coordinated nursing with other services to promote continuity of total regimen of care.
- Addressed clinical issues promptly to reduce risks associated with patient care or operational inefficiencies in the unit.
- Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Implemented evidence-based practices within the unit to enhance overall quality of care provided to patients.
- Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
- Maintained adequate stock of medications, supplies and equipment to meet patient needs.
- Facilitated interdepartmental collaboration through effective communication and coordination of patient care plans.
- Reduced medication errors by diligently overseeing the administration of medications to patients.
- Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
- Achieved top employee performance ratings, fostering environment of accountability and support.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Night Manager
Mediclinic Midstream
03.2022 - 05.2023
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Implemented efficient shift scheduling to ensure optimal staff coverage throughout night, improving operational efficiency.
- Streamlined night audit processes for more accurate financial reporting, enhancing financial integrity.
- Implemented cost-saving measures to maximize profit margins.
- Reduced incident rates at property with rigorous enforcement of safety protocols and regular security checks.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Reduced employee turnover by fostering open communication, providing constructive feedback, and recognizing outstanding performance.
- Promoted culture of continuous improvement, encouraging staff to suggest innovations for enhancing nighttime operations.
- Conducted regular audits of night shift activities to identify and rectify operational inefficiencies.
- Facilitated team meetings to discuss performance goals and strategies for improving guest experience during nighttime hours.
- Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
- Improved team morale, conducting regular training sessions on customer service and conflict resolution.
- Established team priorities, maintained schedules and monitored performance.
Professional Nurse
Mediclinic Midstream
02.2015 - 10.2022
- Promoted a safe and hygienic environment through diligent infection control practices.
- Conducted comprehensive health assessments to identify potential issues requiring intervention or further evaluation.
- Improved patient outcomes by developing and implementing individualized care plans.
- Collaborated with interdisciplinary team members to provide comprehensive patient care.
- Educated patients on preventative measures for chronic illnesses, promoting positive lifestyle changes that contribute towards overall health.
- Enhanced patient satisfaction through compassionate and empathetic communication.
- Implemented effective pain management strategies, optimizing patient comfort levels during their stay.
- Provided emotional support to patients and families during difficult medical situations, fostering trust and rapport with clientele.
- Managed time effectively, prioritizing tasks based on the urgency of patient needs.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Managed patients recovering from medical or surgical procedures.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Education
Diploma in Nursing - General Nurse
Mediclinic Tshwane Learning Center
Pretoria 04.2001 -
Skills
Operations management
contact number and email
EMAIL carolphaswana@gmail.com
Cell number 071 408 8888
Timeline
Unit Manager
Mediclinic Midstream
06.2023 - 05.2025
Night Manager
Mediclinic Midstream
03.2022 - 05.2023
Professional Nurse
Mediclinic Midstream
02.2015 - 10.2022
Diploma in Nursing - General Nurse
Mediclinic Tshwane Learning Center
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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