Thloriso Kgaphola
Burgersfort
Summary
Dynamic IT Technical Support Intern based in Brandfort, adept at delivering exceptional remote support and troubleshooting for hardware and software issues. Using tools like AnyDesk and TeamViewer, I efficiently manage user accounts, perform installations, and maintain accurate documentation to ensure high user satisfaction. Skilled in basic networking, data analysis, and effective communication, I bring strong problem-solving abilities and a user-focused approach to every task.
Overview
1
1
year of professional experience
Work History
IT Technical Support Intern
Brandfort
10.2024 - Current
- Assisting users remotely using tools like AnyDesk and TeamViewer.
- Maintaining manual issue logs and following up with users to ensure resolution.
- Delivering first-line technical support for hardware, software, and connectivity issues.
- Set up new laptops and desktops, configured email accounts, and installing necessary applications.
- Conducting basic network troubleshooting .
- Tracking and documenting support cases manually and provided follow-up to ensure user satisfaction.
Education
Advanced Diploma - IT
Tshwane University of Technology
Pretoria, South Africa11-2026
National Diploma - IT
Tshwane University of Technology
11-2021
Skills
- IT Support & Troubleshooting (Windows, Office 365, Printers)
- Remote Desktop Support
- Ticket Logging & Tracking
- User Account Management
- Basic Networking
- SQL & Basic Data Analysis
Timeline
IT Technical Support Intern
Brandfort
10.2024 - Current
Advanced Diploma - IT
Tshwane University of Technology
National Diploma - IT
Tshwane University of Technology
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