Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Thendo Siganunu

Thendo Siganunu

Pretoria

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Portfolio Group Leader

BIOCOM Africa PTY LTD
03.2021 - Current
  • proven ability to develop key growth sales strategies and achieve annual targets as set out by the company
  • Build relationships and understanding customer trends in South Africa and neighbouring countries
  • Liaise with suppliers Worldwide to understand Customer’s needs
  • Manage a portfolio that includes, Antibodies, ELISAs, Molecular biology consumables, and pathology
  • works well with principal investigators, research and diagnostics lab managers, quality managers, Health care professionals and students to understand their needs and solve technical queries
  • Create marketing materials and strategies to achieve sales targets
  • manage Office stock to prevent expiry.

Customer Liaison

BIOCOM AFRICA (PTY) LTD, IVD Products
09.2016 - 02.2021

· liaised between external Sales Representatives and suppliers to promote new product into the market.

· Submitted quotations to research and diagnostic Clients.

· Followed up on Clients’ orders and quotes to help grow the company sales

· Provided technical support and troubleshooting for Clients when the product was not performing according to specifications.

· Built good Client relations by offering new products in the market of biotechnology and molecular biology research.

· collaborated with other departments to Assist with compiling marketing material, tracking samples and price list rendering.

Student Researcher

CSIR
09.2014 - 09.2016


  • Performed DNA,protein purification, Antibody preparation ELISA and western blotting assays to support research studies.
  • Assisted Senior Researchers with drawing up SOP’S for the molecular research laboratory
  • Wrote various Annual scientific research reports for the CSIR-DST inter-bursary support
  • Collaborated with University of pretoria academic colleagues on areas of shared research interest such as small-scale animal vaccine trial and Bacterial and yeast large scale culturing.
  • Performed research into study topics to increase knowledge and to provide valuable contributions.
  • Interpreted and analyzed research data to draw conclusions on outcomes.
  • Used Molecular Cloning, PCR and Genomics to perform qualitative and quantitative analysis of data.

Teaching Assistant

UNIVERSITY OF THE WITWATERSRAND
01.2013 - 12.2013
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Education

Master of Science - Genetics (Molecular Biology

University of Pretoria
Pretoria
03.2018

Bachelor of Science - Biochemistry and Cell Biology

University of Witwatersrand
Johannesburg
03.2013

Bachelor of Science - Biochemistry and Microbiology and Biotechnology

University of Witwatersrand
Johannesburg
03.2012

High School Diploma -

Comprehensive Trinity Academy
Limpopo South Africa
12.2009

Skills

  • Computer literacy:
  • Customer Implementation
  • Product Demonstration
  • Consultative Selling Techniques
  • Territory Management
  • Medical Consultation
  • Build Customer Relationships
  • Sales Pitching

Accomplishments

  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Timeline

Portfolio Group Leader

BIOCOM Africa PTY LTD
03.2021 - Current

Customer Liaison

BIOCOM AFRICA (PTY) LTD, IVD Products
09.2016 - 02.2021

Student Researcher

CSIR
09.2014 - 09.2016

Teaching Assistant

UNIVERSITY OF THE WITWATERSRAND
01.2013 - 12.2013

Master of Science - Genetics (Molecular Biology

University of Pretoria

Bachelor of Science - Biochemistry and Cell Biology

University of Witwatersrand

Bachelor of Science - Biochemistry and Microbiology and Biotechnology

University of Witwatersrand

High School Diploma -

Comprehensive Trinity Academy
Thendo Siganunu