Thembinkosi Makhanya
Retail & Operations Manager
Kempton,GP
Summary
Retail & Operations Manager with over 5 years of experience in managing multi-site operations, driving sales, optimizing stock control, and leading high-performing teams within the retail, QSR, and FMCG sectors. Proven track record in improving profitability, enhancing customer service standards, and ensuring compliance with safety and operational policies. Adept at building strong stakeholder relationships and mentoring staff to achieve organizational goals.
Overview
17
17
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Site Manager
Circle K
02.2023 - 09.2025
- Oversee day-to-day store operations and ensure smooth running of the site
- Ensure the store opens and closes on time
- Maintain store standards, cleanliness, and visual merchandising
- Ensure compliance with company policies, procedures, and legal requirements
- Recruit, train, coach, and supervise store staff
- Prepare staff schedules and manage attendance
- Conduct performance reviews and handle disciplinary matters
- Motivate the team to achieve sales and service targets
- Drive sales performance and achieve targets
- Ensure excellent customer service at all times
- Handle customer complaints and resolve issues professionally
- Implement promotions and marketing initiatives
- Manage stock levels, ordering, receiving, and stock rotation
- Prevent stock losses through shrinkage control and audits
- Ensure correct pricing and product availability
- Conduct regular stock counts
- Control store expenses and manage budgets
- Handle cash management, banking, and daily reconciliations
- Prepare sales and performance reports
- Ensure profitability of the store
- Ensure health and safety standards are met
- Manage security, risk control, and loss prevention
- Ensure compliance with labor laws and retail regulations
- Report store performance to area or regional management
- Communicate company updates to staff
- Implement head office instructions and strategies
Site Manager
TotalEnergies
06.2022 - 01.2024
- Maintained acceptable GP% through cost control and pricing strategies.
- Implemented competitive pricing analysis vs competitors on a monthly basis.
- Managed stock ordering, supplier relationships, and promotional activities.
- Conducted daily/weekly/monthly stocktaking and ensured compliance with company policies.
- Strengthened security measures to reduce shrinkage.
Restaurant General Manager
Tradeon KFC
08.2019 - 04.2022
- Supported operational implementation and compliance with company standards.
- Assisted in staff mentoring, reporting, and performance checks.
- Handled supplier orders, safety checks, and security procedures.
Sales Representative
Kelloggs
06.2019 - 07.2021
- Drove sales across multiple territories, achieving and exceeding targets.
- Conducted client call reviews, processed orders, and managed logistics.
- Promoted new products and strengthened client relationships.
Restaurant Manager
True Blue Foods
04.2008 - 05.2014
- Ensure all compliance of the operations and HR systems are in place.
- Ensure health and safety procedures are always in place and adhered to.
- Ordering from suppliers and ensuring that good and excellent customer service is provided.
- Lead, train, and mentor restaurant staff to achieve high service standards and operational efficiency.
Education
Grade 12 - undefined
Mbeki Secondary School
Durban12.2007
Skills
GAAP Systems
Micros Systems
Excellent Interpersonal And Leadership
Personal Management
Problem Solving techniques And Analytical
Arch system
Adaptability
Diversity, Teamwork And Independency
Dedicated Ethics And Professionalism
Skill-set to excel in a fast paced leadership role
Organizational and communication
Ability to effectively apply company strategies or policies
Ability to manage functional team
Inspirational leader and passion for service excellence
Arch system
Winbranch
Certification
First Aid And Fighter Course - Level 1 Certificate - 2024
References
- Eric, Zungu, 0761918335, Ap investment, Durban
- Nondumiso, Mkhize, Reginal Manager, 0662872875, KELLORGS, Durban
- Vuyokazi, Mahlase, 0738803158, Total energies, Johannesburg
- Reeza, Khan, Reezkhan@true-bluefoods.com, True Blue foods, Durban
Personal Information
- Date of Birth: July 28, 1988
- Gender: Male
- Nationality: South African
- Driving License: Code 10 with PDP
Timeline
Site Manager
Circle K
02.2023 - 09.2025
Site Manager
TotalEnergies
06.2022 - 01.2024
Restaurant General Manager
Tradeon KFC
08.2019 - 04.2022
Sales Representative
Kelloggs
06.2019 - 07.2021
Restaurant Manager
True Blue Foods
04.2008 - 05.2014
Grade 12 - undefined
Mbeki Secondary School