Thembelani Mhlana
Desktop Engineer
Cape Town
Summary
Dear Hiring Manager,
I am writing to express my interest in the Desktop Engineer position with your dynamic IT team based in Cape Town. As a Desktop Support Engineer with over 6 years of relevant experience in the financial services industry, I believe that my skills and expertise would be a valuable asset to your team.
In my current and previous roles, I have gained extensive experience in building, configuring, and implementing end user devices, providing timely resolution to SLA based calls, and providing first-line support for internal development applications. I am also highly skilled in troubleshooting problem machines/software and maintaining security software, and have a proven track record in configuration of new technologies.
I am highly service-oriented and enjoy a challenge, which has allowed me to develop strong problem-solving skills. I am also willing to learn and take on ad hoc duties as they arise. I am confident that my technical abilities, strong work ethic, and dedication to providing exceptional customer service make me a great fit for this role.
Thank you for considering my application. I am excited about the opportunity to join your team and contribute to the success of your organization
Sincerely,
Thembelani Mhlana
Email: thmhlana@gmail.com
Cell: 0760381650
Overview
17
17
years of professional experience
35
35
years of post-secondary education
Work History
Desktop Support
FUTUREGROWTH ASSET MANAGEMENT, PERMANENT
Cape Town
10.2016 - Current
- Technical Support
- Creation and deletion of users on the domain
- Building, configuration, and implementation of end user devices
- Support Documentation Generation
- Data Transfer Best Practices
- Advanced troubleshooting of problem machines/software
- Staff Education And Training
- Ticketing System Oversight
- End-User Account Management
- Audio visual equipment support
- Customer Service Expert
- Configuration of new technologies
- Access control maintenance and configuration
Desktop Support
METROPOLITAN HEALTH
Cape Town
01.2012 - 09.2016
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted end-users with conference room equipment setup and operation.
- Documented support interactions for future reference.
- Walked individuals through basic troubleshooting tasks.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Desktop Support
EOH - ON AT SITE AT PARLIAMENT OF RSA
Cape Town
01.2011 - 01.2012
- Provide Technical support to Members of parliament and Staff
- Incident and change management in Unicenter Service Desk
- Konica Printer Support
- Software support (Prism, Outlook, Novel GroupWise)
- Lexis Nexis software support
- Liaising with third parties – Hp and Dell support
- Ensuring the confidentiality, authenticity, availability, non and integrity of all information technology services and data protection
- Sequim Biometrics -Bio Time software Support
- Software deployment via Sccm
- Inhouse application support (Mareng and PCMS data storage)
- Cellphone / Ipad support
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Desktop Support
BCX- ON SITE AT PARLIAMENT OF RSA
Cape town
01.2008 - 01.2011
- Provide Technical support to Members of parliament and Staff
- Incident and change management in Unicenter Service Desk
- Konica Printer Support
- Software support (Prism, Outlook, Novel GroupWise)
- Lexis Nexis software support
- Liaising with third parties – Hp and Dell support
- Ensuring the confidentiality, authenticity, availability, non and integrity of all information technology services and data protection
- Sequim Biometrics -Bio Time software Support
- Software deployment via Sccm
- Inhouse application support (Mareng and PCMS data storage)
- Cellphone / Ipad support
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Technical support
BCX– ONSITE AT STANDARD BANK
Cape Town
01.2006 - 01.2008
- Maintenance of inhouse Applications (BDS)
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- End user support Telephonically assistance
- Software Support Windows XP, 2000 and NT
- Hardware Support Desktop and Notebook
- Dealing with 3rd party vendors like HP and Dell
- Software and Hardware Rollout to all standard Bank Branches
- Printer Support Dot Matrix Printers, Brother , Canon, Lexmark HP and Epson
- Fixing Blurred Monitors
- Standard bank Branch support - File server addling user
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Matric Certificate -
Langa High School
Information Technology Systems Support – NQF Level 5 (in A Learnership Presented By Business Connexion (BCX - ICT
MICT Seta Learnership With DUT
Cape Town 01.2005 - 01.2006
ITIL Foundation Certified (2019 - undefined
Microsoft Certified: Azure Fundamentals (2020 -
Microsoft
Cape Town Skills
Maintenance support systems
undefinedTimeline
Desktop Support
FUTUREGROWTH ASSET MANAGEMENT, PERMANENT
10.2016 - Current
Desktop Support
METROPOLITAN HEALTH
01.2012 - 09.2016
Desktop Support
EOH - ON AT SITE AT PARLIAMENT OF RSA
01.2011 - 01.2012
Desktop Support
BCX- ON SITE AT PARLIAMENT OF RSA
01.2008 - 01.2011
Technical support
BCX– ONSITE AT STANDARD BANK
01.2006 - 01.2008
Information Technology Systems Support – NQF Level 5 (in A Learnership Presented By Business Connexion (BCX - ICT
MICT Seta Learnership With DUT
01.2005 - 01.2006
Matric Certificate -
Langa High School
ITIL Foundation Certified (2019 - undefined
Microsoft Certified: Azure Fundamentals (2020 -
Microsoft
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