Thembekile Shude
Senior Claims Administrator
Centurion Eco Park East
Summary
Senior Motor Claim Advisor managing motor claim registration, administration, and final settlement for 51+ claims per month. Uses problem-solving, decision-making, and conflict resolution to resolve 5–8 client escalations per week, move claims forward and keep clients informed. Supports accurate case handling from first notice through closure.
Overview
3
3
Languages
4
4
Certifications
5
5
years of professional experience
Work History
Senior Claims Administrator
Customer Loyalty Consultants (CLC)
10.2025 - Current
- Led claims processing initiatives to enhance operational efficiency and reduce turnaround times.
- Implemented process improvements that streamlined workflow, reducing redundancies in claims handling.
- Analyzed complex claim cases to ensure compliance with regulatory standards and internal policies.
- Mentored junior staff on claims assessment protocols and best practices for accuracy.
- Developed comprehensive training materials to improve team knowledge and performance in claims management.
Motor Claim Advisor
Miway
06.2023 - 09.2025
- Registered, administered, and finalized claims for valued clients, ensuring timely settlement and satisfaction. Engaged personally with clients to enhance problem-solving, decision-making, and conflict resolution skills.
- Centurion.
- Advised clients on insurance products, ensuring alignment with individual needs and preferences.
- Developed strategic solutions to enhance customer service processes and improve client satisfaction.
- Conducted comprehensive market research to identify emerging trends and inform product offerings.
Emergency Call Center Agent
Digicall Holdings
04.2022 - 05.2023
- Johannesburg
- Managed high-volume inbound calls, providing accurate information and resolving customer inquiries efficiently.
- Assisted in training new agents on call handling procedures and customer service best practices.
- Utilized CRM software to track interactions and maintain detailed records of customer communications.
Tyre and Rim Technician
Tiger Wheel and Tyre
05.2021 - 04.2022
- Repaired and replaced vehicle tires and rims, ensuring precision while handling high-end client vehicles to minimize potential monetary losses and enhance customer satisfaction through attention to detail.
- Apprenticeship
- Killarney . Johannesburg
Education
Certificate - International Trade
South African Freight Forwarders Association
Unit 7, Highway Gardens Office Park, Edenvale.10-2023
RE5 - Professional Regulatory Certificate
Moonstone
Sinosteel Plaza, 159 Rivonia Rd, Morningside. 02-2023
Bachelors Pass (Matric) -
Queens High School
8th Ave, Bezuidenhout Valley, Johannesburg, 219801-2018
Skills
Claims administration
Claim settlement processing
Policy interpretation
Loss assessment
Documentation review
Customer issue resolution
Conflict resolution
Decision making
Quality assurance
Stakeholder communication
Insurance compliance
Certification
International Trade, South African Association of Freight Forwarders (Certificate)
Interests
My hobbies are outdoor activities, such as playing or spectating in cricket and football matches, and attending house music festivals to enhance my music knowledge As well as visiting patriotic historical sites such as nature reserves, museums, burial sites and many more
Timeline
Senior Claims Administrator
Customer Loyalty Consultants (CLC)
10.2025 - Current
Motor Claim Advisor
Miway
06.2023 - 09.2025
Emergency Call Center Agent
Digicall Holdings
04.2022 - 05.2023
Tyre and Rim Technician
Tiger Wheel and Tyre
05.2021 - 04.2022
Certificate - International Trade
South African Freight Forwarders Association
RE5 - Professional Regulatory Certificate
Moonstone
Bachelors Pass (Matric) -
Queens High School