Thembani Queeneth
Qibi
4379 Mbethe Street Ackerville Emalahleni ,Mpumalanga
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Debt Collector
Vericred Collections
Emalahleni
08.2018 - 07.2020
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used skip tracing and other techniques to locate debtors.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Trained new team members on scripts, company services and collection strategies.
- Advised customers of alternative actions and strategies for debt repayment.
- Entered client details and notes into system for interdepartmental access and review.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
Financial Advisor
Sanlam Sky
Emalahleni
02.2016 - 08.2017
- Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
- Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
- Facilitated new client onboarding process and investment account setup.
- Performed due diligence and valuation processes.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Education
NQF Level 4 - Office Administration
Nkangala TVET College
Emalahleni 01.2007 - 12.2009
Grade 10 -
Reynopark Hoerskool
Emalahleni 01.2005 - 12.2005
Skills
Creativity
Interpersonal Skills
Customer Service
Telephone Etiquette
Communication
Critic Thinker
Teamworker
Active Listener
Call center experience
Administration skills
Computer Literate
Drivers License C1
Accomplishments
Appointed as SHE Representative
Top Debit Order
Best Productive Financial Advisor
Refrence
Carol Maseko- 072 692 3306 Supervisor @ Vericred Collection
Hluphe Skosana- 082 455 1163 Branch Manger@ Sanlam Sky
Date of Birth/ Gender
1990 -02 -08 / Female
Timeline
Debt Collector
Vericred Collections
08.2018 - 07.2020
Financial Advisor
Sanlam Sky
02.2016 - 08.2017
NQF Level 4 - Office Administration
Nkangala TVET College
01.2007 - 12.2009
Grade 10 -
Reynopark Hoerskool
01.2005 - 12.2005