Anele Mthembu
Marketing
Summary
Enthusiastic and results-driven Marketing graduate with a strong foundation in marketing. Adept at business management, financial management, and creative campaigns to drive brand engagement and awareness. Proven ability to collaborate with cross-functional teams, and adapt to fast-paced environments through internships in customer service. Seeking to leverage marketing knowledge and hands-on experience to contribute to a dynamic marketing team in a growth-focused organization.
Overview
1
1
year of professional experience
Work History
Debt Collector
Synergy
11.2022 - 04.2023
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Advising UK to get better packages for their gas and electricity.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Agent
CCI South Africa
11.2021 - 03.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Always keeping customers satisfied.
Education
BBA - Marketing
IMM
Durban 04.2001 -
Higher Certificate in Marketing - Marketing
IMM
Durban 04.2001 -
Skills
Teamwork
Planning and coordinating
Event marketing
Communication
Creativity
Leadership
Head of Marketing
4/02/2023 - 24/05/2025
- Leading strategic initiatives to enhance the institution's brand, attract and retain students, and align marketing efforts.
- We hosted a volleyball tournament in order to engage with our students.
- We collaborate with South African Association for Marine Biological Research (SAAMBR) where students can make campaigns and see what the students have learned in school and put them to the test.
Timeline
Debt Collector
Synergy
11.2022 - 04.2023
Agent
CCI South Africa
11.2021 - 03.2022
BBA - Marketing
IMM
04.2001 -
Higher Certificate in Marketing - Marketing
IMM
04.2001 -
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