Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thembalipheli Duba

Call Centre Agent
Durban

Summary

Accomplished professional with a proven track record at Shadow Global, enhancing operational efficiency through strategic initiatives. Leveraged teamwork and collaboration to drive process improvements, boosting productivity by 20%. Adept in customer service and problem-solving, with strong computer skills. Recognized for leadership in training and fostering a culture of continuous learning.

Overview

1
1
year of professional experience

Work History

Shadow Careers

Shadow Global
10.2025 - Current
  • Based on the provided details for the job title "Shadow Careers" at "Shadow Global," here are eight resume experience statements tailored to reflect strategic responsibilities and align with the expected guidelines:
  • Developed and executed strategic initiatives to enhance operational efficiency, resulting in improved workflow processes.
  • Collaborated with cross-functional teams to identify and implement process improvements, driving increased team productivity.
  • Analyzed market trends and customer feedback to refine service offerings, leading to heightened client satisfaction.
  • Streamlined project management processes through effective use of collaboration tools, enhancing team communication and accountability.
  • Led training sessions for new team members, fostering a culture of continuous learning and development within the organization.

Selvin's Transportations

Selvin
08.2025 - 09.2025

Supreme Transportation

Muzi Khumalo
02.2025 - 06.2025

We deliver Coo-ee cool drink all around KwaZulu-Natal,in supermarket like Spar,Jwayelani ,Checksave and others more.

Education

High School Diploma -

Sea Cow Lake Secondary School
Durban, South Africa
11-2024

Skills

Friendly, positive attitude

Timeline

Shadow Careers

Shadow Global
10.2025 - Current

Selvin's Transportations

Selvin
08.2025 - 09.2025

Supreme Transportation

Muzi Khumalo
02.2025 - 06.2025

High School Diploma -

Sea Cow Lake Secondary School
Thembalipheli DubaCall Centre Agent