Payroll, LMIS, MS Office package, VQM
Theloshnie Govender
Human Resource Management (Training)
DURBAN
Summary
National Operations Leader experienced in workforce planning, compliance management, and process improvement. Achieved operational efficiency through streamlined processes, standardized procedures, and effective team guidance. Focused on delivering clear reporting and analysis to support executive decision-making and drive organizational success.
Overview
16
16
years of professional experience
Work History
National Operations Manager
EduPower Skills Academy Pty Ltd
04.2016 - Current
- Directed national operations across training sites, aligning delivery, compliance, and service standards.
- Coordinated workforce planning, rostering, and resource allocation to support smooth academy operations.
- Implemented process improvements to strengthen administrative accuracy and reduce operational bottlenecks.
- Led staff guidance, coaching, and performance support across distributed teams.
- Developed reporting routines to track operational performance and support informed decision-making.
- Standardized procedures across locations to improve efficiency, accountability, and operational consistency.
- Provided analytical rationale to identify, develop and implement activities within allocated the allocated account base.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Operated within budgetary constraints, participated in the development of annual budget forecasts and reconciled the operating budget.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Implemented rigorous quality control measures, ensuring all products met or exceeded customer expectations.
- Worked closely with executive leadership to develop long-term strategies for company success.
- Collaborated with cross-functional teams to achieve business goals, fostering a culture of teamwork and cooperation.
- Streamlined internal communication channels by implementing regular meetings between department heads.
- Increased operational efficiency by streamlining processes and implementing new technologies.
- Collaborated with stakeholders to resolve issues and maintain consistent service delivery.
Assistant Human Resources Manager
Daly Credit Corporation
06.2013 - 03.2016
- Supervised recruitment, onboarding, and personnel file accuracy across HR operations.
- Coordinated employee relations support, resolving policy questions and escalating sensitive issues.
- Managed benefits administration, enrollment changes, and leave documentation with precision.
- Ensured compliance with labor regulations, internal policies, and confidential recordkeeping requirements.
- Guided HR staff through daily workflows, training procedures, and documentation standards.
- Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts.
- Contributed to diversity initiatives by assisting with recruitment efforts that targeted underrepresented groups within the workforce.
- Evaluated job descriptions regularly to maintain consistency across departments while ensuring accurate reflection of position duties and responsibilities.
- Collaborated on the development of company-wide training programs that improved employee performance, job satisfaction, and overall productivity.
- Coordinated performance review processes, providing constructive feedback and guidance for professional development.
- Maintained up-to-date personnel records, safeguarding confidential information and ensuring compliance with employment laws.
- Collaborated with department managers to identify staffing needs and develop strategies for filling open positions.
- Filed employee paperwork in compliance with state UIF requirements
- Enhanced employee retention by implementing comprehensive orientation programs and ongoing training sessions.
- Supported HR initiatives by creating informative materials such as newsletters, policy updates, and company announcements.
- Mediated conflicts between employees when necessary by effectively addressing concerns through impartial investigations and resolutions.
- Entered information for 500 employees into VIP Payroll System
- Streamlined the recruitment process for increased efficiency, resulting in a higher number of quality candidates.
- Assisted in the creation of competitive compensation packages designed to attract top talent within our industry sector.
- Participated in developing organizational policies that adhered to legal requirements while promoting a positive work environment for all employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
- Distributed employee engagement surveys to identify areas of improvement.
Training Coordinator & HR Admin
Daly Credit Corpoporation
10.2010 - 06.2013
- Coordinated training schedules, materials, and logistics for onboarding and compliance programs.
- Collaborated with managers to identify skill gaps and align instruction with departmental needs.
- Developed refresher sessions to reinforce policy knowledge and support employee readiness.
- Monitored training completion records and maintained accurate documentation for audits and reporting.
- Facilitated classroom and one-on-one training for procedures, systems, and job expectations.
- Updated lesson content to reflect process changes, regulatory requirements, and service standards.
- Tracked participant progress and followed up on outstanding certifications and required courses.
- Improved training workflows by standardizing materials, communication, and scheduling practices.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Tailored training methods to suit remote work environments, enhancing participation and knowledge retention among virtual teams.
- Improved training outcomes with the introduction of competency-based assessments, ensuring that training objectives were met.
- Enhanced onboarding experience for new hires with a a structured training program that accelerated their time to productivity.
- Reduced training costs by negotiating with external vendors for high-quality, cost-effective training materials and resources.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
- Management and development of all training staff under control.
- Responsible for creating the Training Committee for the business and chairing the meetings.
- Facilitated and assessed accredited training at the organisation
- Applied for SETA accreditation on behalf of the organisation.
- Project Manage all learnerships undertaken by the company; control all administration surrounding the application process.
- Payroll admin. worked closely with finance in respect of the employee tax incentive requirements, SARS requirement and BBBEE needs.
- Staff consultation, poor work performance sessionss, wellness session, conflict management discussions.
- Employee equity reporting
Education
Bachelor of Arts - Human Recources And Business Management
University of KwaZulu - Natal (Westville Campus)
Durban, South Africa 04.2001 -
Skills
- Operational excellence
- Forecasting
- Logistics management
- Demand planning
- Cost reduction
- Standard operating procedures
- Key performance indicators
- Operational efficiency
- Compliance management
- Resource optimization
- Labor forecasting
- Budgets
- Cost monitoring
- Team oversight
- Talent acquisition
- Resource allocation
- Performance management
- Employee relations
- Operational leadership
- Strategic planning
- Stakeholder management
- Vendor relations
- Leadership experience
- Control development
- Document coordination
- Collaboration
- Client relations
- Problem-solving
- Time management
- Multitasking
- Organizational skills
- Multitasking
- Analytical thinking
- Effective leader
- Relationship building
- Staff training
- Team building
- Employee motivation
- Document flow coordination
- Staff training/development
- Team building
- Employee motivation
- Proactive mindset
Software
Timeline
National Operations Manager
EduPower Skills Academy Pty Ltd
04.2016 - Current
Assistant Human Resources Manager
Daly Credit Corporation
06.2013 - 03.2016
Training Coordinator & HR Admin
Daly Credit Corpoporation
10.2010 - 06.2013
Bachelor of Arts - Human Recources And Business Management
University of KwaZulu - Natal (Westville Campus)
04.2001 -