Tyrell Anthony Smith
Logistics
Johannesburg,GP
Summary
Experienced Business Manager adept in national business operations, cultivating new business partnerships, managing supplier relationships and increasing customer satisfaction. Excellent business acumen, customer service skills and strategic planning.
Overview
11
11
years of professional experience
Work History
National Operations manager
Goodearth group
5 2016 - Current
- Operated within budgetary constraints, participated in development of annual budget forecasts and reconciled operating budget.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Complied with policies and quality standards to maintain consistency in quality of services.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
- Worked closely with executive leadership to develop long-term strategies for company success.
- Increased operational efficiency by streamlining processes and implementing new technologies.
- Managed budgets and financial reporting to ensure fiscal responsibility and cost-effective operations.
- Oversaw the successful completion of numerous projects while maintaining strict deadlines and budget constraints.
- Led a team of regional managers to ensure consistent delivery of high-quality services across multiple locations.
- Managed change effectively during periods of rapid growth or restructuring within the organization.
- Developed and executed strategic plans for business growth, resulting in expansion into new markets.
- Developed processes to save on costs and prevent losses.
- Traveled to over 12 locations per week to manage each store and perform reviews of individual managers and employees.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Manager
Goodearth group
01.2015 - 04.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sales consultant
The Pro Shop
12.2013 - 07.2014
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Maximized customer retention by resolving issues quickly.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
High School Diploma -
Benoni High School
Johannesburg, South Africa 05.2008 - 2013.05
Skills
Operational Excellence
Transportation Management
Logistics Management
Cost Reduction
Operational Efficiency
Sales Support
Excellent interpersonal skills
Strategic Planning
Staff Supervision
Customer Service
Timeline
Manager
Goodearth group
01.2015 - 04.2016
Sales consultant
The Pro Shop
12.2013 - 07.2014
High School Diploma -
Benoni High School
05.2008 - 2013.05
National Operations manager
Goodearth group
5 2016 - Current
Similar Profiles
Julia BritoJulia Brito
Head Teacher at Goodearth Montessori SchoolHead Teacher at Goodearth Montessori School
Sudheer K.PSudheer K.P
Assistant Manager - Sales & Marketing at GOODEARTH PROPERTIESAssistant Manager - Sales & Marketing at GOODEARTH PROPERTIES
Fizzah MerchantFizzah Merchant
Social Media and Marketing Coordinator at GoodEarth CoffeehouseSocial Media and Marketing Coordinator at GoodEarth Coffeehouse