Thato Prudence Mochemi
Banker
Olifantsfontein,GP
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of post-secondary education
13
13
years of professional experience
Work History
Customer Service Clerk
Absa Bank
Kempton Park
07.2009 - 02.2021
- Developed and delivered excellent customer service standards and relationship management.
- Proactively engaged with the management team to learn about the financial services sector in order to deliver a service which adheres to regulatory requirements whilst meeting customers needs and expectations.
- Designed and delivered internal branch campaigns for new product launches to encourage and motivate colleagues to promote products and achieve sales targets.
- Recommended and upsold new products, resulting in 20% increase in revenue.
Host Manager (Volunteered)
Absa Bank
Kempton Park
01.2020 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managing the phone desk through out the day and channelling the calls to the right staff with excellent phone etiquette.
- Taking care of administrative duties ,postal and couriers consignments.
- Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
- Resolved customer problems and complaints.
Teller
Absa Bank
Kempton Park
11.2008 - 06.2009
- Execute Cash & Related Transactions.
- Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached.
- Identify and action sales leads (teller prompts) and cross selling opportunities.
- Assisted customers with processing Foreign Exchange transactions and increased sales by 10%.
Sales Representative
Absa bank
Kempton Park
02.2008 - 10.2008
- Be accountable for customer on boarding and end to end sales fulfilment by utilizing the appropriate systems.
- Generated and followed up on lead lists resulting from specific marketing campaigns.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Surpassed sales objectives several consecutive years by constituting and cultivating productive partnerships with clients.
Education
Bachelor of Business and Administration - Human Resource Management
Richfield Graduate Institute of Technology
01.2017 - 12.2019
Network N+ Certificate -
Richfield Graduate Institute of Technology
06.2016 - 12.2016
CompTIA A+ Certificate -
Richfield Graduate Institute of Technology
01.2012 - 06.2012
Call Centre Certificate -
Cornerstone Supreme College
01.2009 - 03.2009
Banking & Financial Services NQF Level 5 -
Milpark Business School
01.2008 - 12.2008
Matric Certificate -
Ivory Park Secondary School
01.2006 - 12.2006
Skills
Communication skills
Interpersonal skills
Microsoft skills
Collaboration skills
Decision making skills
Sales expertise
Complaint resolution
Professional telephone demeanor
Administrative support
CRM
Accomplishments
- Sales Champion Award
- Best Teller Award
- Service Champion Award
References
- Jeff Ndou (Absa branch manager) 011 7716500
- Khethang Rathebe (Absa supervisor) 011 3907400
- Yolande Sinden (Absa administrator) 011 3907400
Timeline
Host Manager (Volunteered)
Absa Bank
01.2020 - 06.2020
Bachelor of Business and Administration - Human Resource Management
Richfield Graduate Institute of Technology
01.2017 - 12.2019
Network N+ Certificate -
Richfield Graduate Institute of Technology
06.2016 - 12.2016
CompTIA A+ Certificate -
Richfield Graduate Institute of Technology
01.2012 - 06.2012
Customer Service Clerk
Absa Bank
07.2009 - 02.2021
Call Centre Certificate -
Cornerstone Supreme College
01.2009 - 03.2009
Teller
Absa Bank
11.2008 - 06.2009
Sales Representative
Absa bank
02.2008 - 10.2008
Banking & Financial Services NQF Level 5 -
Milpark Business School
01.2008 - 12.2008
Matric Certificate -
Ivory Park Secondary School
01.2006 - 12.2006