Thato Shihau
Customer Service Advisor
Florida
Summary
Hardworking employee enthusiastic about learning Customer Service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Sales Consultant/Customer Service Agent
Cellc
Sandton
01.2019 - 01.2023
- Running of VIP desk
- Delivering of Devices to Clients
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Contact Center Agent
Absa
Watloo
01.2017 - 01.2018
- Scoring of Loan Application On FBSs/BDP
- Vetting of Applications
- Loading of Applications on Tracking Tool
- Cross-selling WIMI
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services, and company information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Answered over 130 calls per shift to meet fast-paced call center demands.
- Resolved over 130 customer issues per shift by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management.
AppleCare Advisor
Xerox
Sandton
01.2016 - 01.2017
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Maintained a deep understanding of Apple products and services, promoting informed recommendations to clients.
- Continuously developed personal skills through participation in ongoing training opportunities offered both internally and externally.
- Quickly resolved escalated cases, minimizing negative impact on client relations.
- Utilized diagnostic tools to identify and solve variety of technical issues.
- Utilized Apple diagnostic tools to identify and solve variety of technical issues.
Sales Consultant/Customer Service Agent
Cellc
Sandton
01.2012 - 01.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Matric -
Townview High School
Krugersdorp 01.2005 - 01.2011
Skills
Time management
Community networking
Customer liaison
Sales funnel management
Demonstrations
Customer relationship management
Industry trends
undefinedTimeline
Sales Consultant/Customer Service Agent
Cellc
01.2019 - 01.2023
Contact Center Agent
Absa
01.2017 - 01.2018
AppleCare Advisor
Xerox
01.2016 - 01.2017
Sales Consultant/Customer Service Agent
Cellc
01.2012 - 01.2016
Matric -
Townview High School
01.2005 - 01.2011
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