Neville Pillay
Summary
Vigilant Aviation Security Officer experienced in threat assessment, security protocol compliance, and emergency response coordination. Delivered high productivity and efficient task completion through exceptional organizational, interpersonal, and communication skills. Focused on enhancing security measures and ensuring safety of passengers and staff.
Overview
11
11
years of professional experience
Work History
Customer service agent /Senior Sales Consultant at
Vodacom king shaka international airport
01.2015 - Current
- Resolved customer complaints through effective communication and problem-solving, fostering positive customer relationships.
- Assisted customers with inquiries, providing accurate product information to enhance customer satisfaction.
- Provided product information to customers in a timely manner.
- Maintained knowledge of current promotions and services offered by Vodacom.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor for timely resolution.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Attended training sessions regularly to stay current on new products or services.
- REFERENCE CONTACT PERSON - Ebrahim Bayat store Manager.
- Contact - 032 436 3050
Education
• Buffelsdale Secondary High School
Durban , South Africa Skills
- Customer service
- Communication
- Conflict resolution
- Customer assistance
- Passenger relations
- Attention to Detail
- Time Management
- Planning
- Organizing
- Incident reporting
- Safety procedures
- Protocol implementation
- Behavioral observations
- Team development
- Risk assessment
- Radio communication
- Object identification
Personal Information
- ID Number: 9710225924088
- Gender - Male
- Criminal Offences: None
- Health Status: Excellent, physically fit and flexible with a high muscular strength .
- Nationality: South African
- Driving License: Code 8
- Marital Status: Single
Languages
English
First Language
Security Courses completed
Ntate Aviation & Security Training
- Student Number: 285/08/25
- Duration: THREE (3) WEEKS
- Courses E,D,C Completed
- Aviation security awareness
- Psira certified
Education History and courses completed
Professional Yacht Training
- Yacht Master Course (Deckhand), 05/01/20,
- Small Powerboat and Rib Master 15m,
- Introduction to VHF Radio Operations,
- Personal Safety and Social Responsibilities,
- Yacht Rating, Elementary Seamanship
- Security Awareness Training
- Fire Prevention and Fire Fighting
- Personal Survival Techniques
- Elementary First Aid
- September 2020 - October 2020 Professional yacht master course professional yacht training, Durban Florida road
Speccon holdings courses competed
- Achieve Personal Effectiveness in Business Environment (BA4 C1)
- Advanced Microsoft Word
- Analytical Thinking
- Attention to Detail
- Certificate in Firefighting (Theory) Level 1 (C1)
- Certificate in First Aid (Theory) Level 1 (C1)
- Certificate in Occupational Health and Safety (Theory) Level 2 (C1)
- Conflict Management (C1)
- Continuously Improving
- Customer Satisfaction (CT)
- Emotional Intelligence (C1),
- Function in a Business Environment (BA3 C1)
- Knowledge Management (C1)
- Microsoft Office Outlook (11)
- Skills Development Coordination Practices (SDF)
• Achieve Personal Effectiveness In Business Environment (BA4 C1)
• Advanced Microsoft Word
• Analytical Thinking
• Attention To Detail
• Certificate In Firefighting (theory) Level 1 (C1)
• Certificate In First Aid (theory) Level 1 (C1)
• Certificate In Occupational Health And Safety (theory) Level 2 (C1)
• Conflict Management (C1)
• Continuously Improving
• Customer Satisfaction (CT)
• Emotional Intelligence (C1)
• Function In A Business Environment (BA3 C1)
• Knowledge Management (C1)
• Microsoft Office Outlook (11)
• Skills Development Coordination Practices (SDF)
• Applying the skills of customer care
• Identify customers and generate selling opportunities
• Mastering Cv construction and interviewing skills
Timeline
Customer service agent /Senior Sales Consultant at
Vodacom king shaka international airport
01.2015 - Current
• Buffelsdale Secondary High School