Excel
Thato Rakgosi
Business Administrator
Johannesburg
Summary
Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Competent Accounts Receivable Specialist bringing years' experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as a dedicated professional driven to meet team targets and enhance bottom line performance.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Debt Collector
Gym Company
Roodeport
12.2019 - Current
- Maintained high volume of calls to meet demands of busy group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Trained new team members on scripts, company services and performance strategies and provided mentoring.
- Achieved performance goals on consistent basis.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Jewelry Designer
Kwa Dichaba Jewelry
Roodepoort
01.2019 - 12.2020
- Created professionally staged images using special lighting and backgrounds to display pieces attractively.
- Conducted research of seasonal market trends and customer buying preferences.
- Worked with corporate clients to design appealing pieces for mass production.
- Modified designs to meet client demands.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Supported sales team with accurate service pricing and work descriptions.
Waitress
Cafe Divine
Roodepoort
06.2018 - 12.2020
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Education
BBA - Marketing
Richfield College
Johannesburg 01.2018 - Current
No Degree - Diamond Polishing And Cutting
DIA
Johannesburg 01.2018 - 06.2020
Skills
Project Management
Software
Certification
Project Management Professional (PMP)
Interests
Singing
Timeline
Debt Collector
Gym Company
12.2019 - Current
Jewelry Designer
Kwa Dichaba Jewelry
01.2019 - 12.2020
Waitress
Cafe Divine
06.2018 - 12.2020
BBA - Marketing
Richfield College
01.2018 - Current
No Degree - Diamond Polishing And Cutting
DIA
01.2018 - 06.2020
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