Thato Mokete
Administrative Clark
1131 Mofokeng Street, Vosloorus
Summary
Proven leader in logistics and customer service, adept at strategic planning and financial management, with a track record of optimizing stock levels and reducing costs at Value Logistics. Skilled in enhancing customer loyalty and streamlining operations, demonstrating exceptional collections understanding and staff management. Achieved significant operational efficiencies and revenue growth through innovative strategies and effective team engagement.
Overview
8
8
years of professional experience
Work History
Site Controller
Value Logistics
Isando, South Africa
02.2020 - 03.2023
- Implemented effective inventory control measures to optimize stock levels and minimize waste.
- Conducted risk assessments for potential hazards, implementing mitigation strategies to reduce incidents.
- Maintained detailed records of site activities and progress reports which facilitated accurate forecasting and successful future planning.
- Reduced operational costs through effective budget management and cost control strategies.
Expeditor
Imperial Logistics
Midrand, South Africa
10.2018 - 10.2019
- Collaborated with suppliers for timely delivery, minimizing production delays.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Streamlined order processing by implementing efficient scheduling and tracking systems.
Customer Service Representative
Merchants CellC
Johannesburg, South Africa
04.2015 - 09.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Management Assistant - Communication Studies
South West Gauteng College
Roodepoort 2014
Matric -
Kwa-Dukathole Comprehensive School
Katlehong, South Africa11.2011
Skills
Pricing and costing
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Advanced (C1)
Xhosa
Intermediate (B1)
Sotho
Advanced (C1)
Zulu
Intermediate (B1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Site Controller
Value Logistics
02.2020 - 03.2023
Expeditor
Imperial Logistics
10.2018 - 10.2019
Customer Service Representative
Merchants CellC
04.2015 - 09.2018
Management Assistant - Communication Studies
South West Gauteng College
Matric -
Kwa-Dukathole Comprehensive School
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