Thandiwe Loveness Ngidi
Caregiver
195862 Esikebheni Area Inanda Durban
Summary
Outgoing individual looking for a job as an entry-level care assistant with a passion for assisting those in need. I commit myself to provide quality care for vulnerable individuals and ensuring that those in my care feel safe and reliable hands.
Overview
1
1
year of professional experience
Work History
Outbound Call Center Agent
Edupower
Durban
09.2021 - 12.2022
- Conducted follow-up calls to gauge customer satisfaction levels and identify opportunities for upselling or cross-selling services.
- Achieved high conversion rates through skillful negotiation tactics applied throughout the sales funnel stages.
- Provided personalized support by addressing each caller''s needs based on their unique circumstances, preferences, or challenges faced during the interaction process.
- Enhanced team performance with consistent attainment of individual and group targets.
Education
St John-First Aid Level 1,Home Based Care
Mqhawe Secondary School
Contact Center And BPO NQF 3
Skills
Warm companionship
Supportive listening
Reliable
Help with personal hygiene and care
emergency response
Timeline
Outbound Call Center Agent
Edupower
09.2021 - 12.2022
St John-First Aid Level 1,Home Based Care
Mqhawe Secondary School
Contact Center And BPO NQF 3