Thandiwe Lorraine Mahlinza
Pinetown
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
National Sales Support
Provantage Media Group a division of Outdoor Network
04.2015 - 09.2024
- Reports to National Sales Manager.
- Client prospecting & Conversions
- Administration and processing of all sales contracts & pipelines in an accurate and efficient manner using OT3; NAV & CRM Administration.
- Assist National Sales Manager in the co-ordination and administration of the sales team activities.
- Including sales territory visits, new staff training, sales meeting agenda and minutes.
- Arrange sales conference flights & accommodation bookings.
- Supporting the sales team in attaining their sales targets.
- Support to the sales team's representatives through the effective, accurate, growth and administration of the sales database.
- Assisting the National Sales Manager and sales team in the continual development of sales prospects and leads.
- Ensuring sales leads generated are followed up by the sales team.
- Maintain and administer the sales customer feedback program.
- Execute a professional approach with regards to all internal and external written and verbal communication.
- Attendance & participation in all weekly sales meetings.
- Liaise with the National Sales Manager on providing feedback and ideas on competition, trends and product.
- Good customer relationships and enable the field sales team to spend more time selling.
- Enter customers' requests accurately and issue clear instructions to other departments.
- Deal with customers and collaborate with other departments (i.e. production, accounts department and distribution).
- Excellent customer service - dealing politely and effectively with customers’ inquiries or complaints.
- Helping sales representatives do their job more effectively.
- Providing sales representatives with details of customers’ orders and requests for quotations and making them aware of any problems likely to affect customer relationships.
- Handle telephone calls or acknowledge customers’ e-mails or letters for representatives who are away from the office.
- Handle incoming orders from sales representatives or via mail, telephone, e-mail.
- Scan documents (i.e. Signed Contract; Signed Production Order; Artwork & Proof of Payment) on the company’s computing system and check that it includes the correct price, discount level and product requirements.
- Check stock availability or production schedules and forward the order details to production and distribution departments.
- Send an acknowledgment to the customer and email or phone with updates on adverts fulfillment and delivery.
- Create and maintain customer records, updating details when contacts change.
- Log any customer problems or complaints on the record so that sales representatives and managers have a complete picture of the customers’ interactions with the company.
- OutTrack 3; OrderMatic; Trello; NAV & CRM system experience
- MS Outlook 365, MS Excel 365, MS Word 365, Powerpoint; Internet & Microsoft Teams
- Processing cancellations & credit notes.
Internal Sales
Spilltech
Durban
02.2015 - 03.2015
- Reason for Leaving: End of Contract
Advertising Consultant- Telesales Representative
TRUDON (PTY) LTD publishers of Yellow Pages Directory
09.2011 - 10.2014
- Sales: Advising customers about which would be the best advertising space would be best for their type of business for increased Return On Investments (ROI). Retaining existing clients
- Admin: I designed all the advertisements that I advised to the clients on a system called birds.
- Proof read all the adverts that were advised to the clients i.e.: made sure the spelling and font was correct on the book advisements.
- Made sure websites were designed in the way the customer required them to.
- Make sure adverts were designed in the way the customer required them to.
- Birds System Access experience
- Customer Service: handling customer complaints & queries
- Debt Collecting
- Cold Calling
- Reason for Leaving: Company Restructuring
Key Account Sales Coordinator & Customer Service
Jonsson Workwear
05.2009 - 08.2011
- Assessing & Capturing Orders
- Processing and managing customer orders. Liaising with Sales Executives
- Liaising with customers by telephone, fax and e-mail
- Attend to all customer queries internally and externally
- Provide customers with quotations and product specifications when requested.
- Processing customer orders through SYSPRO, making sure all details are correct.
- Liaise with warehouse personnel.
- Releasing of backorders
- Informing customer of stock availability and deliveries
- Advising customers on their account status and pending orders
- Processing sample orders for Sales Executives
- On selling by offering customers products other than those ordered
- Doing general administration such as filing documentation accordingly
- Advise the purchasing department of stock requirements on a weekly basis.
- Prepare product schedule for air freight orders and follow up with purchasing.
- Provide high quality, professional and consistent service to our customers.
- Ability to multitask, high level of organization skills, pro-active and able to work unsupervised and on own initiative.
- Handling Platinum, Gold, Silver, Bronze & COD accounts for Southern African clients & make sure that they receive excellent communication & delivery for their orders.
- Updating Daily & Monthly Sales Reports for the Company (Binding them for the MD)- working closely with the MD’s PA
- MS Outlook 2007, MS Excel 2007 & Internet
- Basic MS PowerPoint
- Relieving at Reception according to the roster
- Stock Control in the Warehouse & Receiving
- Reason for Leaving: Obtained a new job.
Data Capture (Food & Agriculture Department)
Intertek Oil; Chemical & Agriculture
04.2009 - 05.2009
- Capturing
- Filing
- Reason for Leaving: Part Time.
Call Centre Agent & Short-Term Insurance Claims Consultant
Transqua Administrative Services (PTY) LTD (Ellerines Holdings)
09.2004 - 04.2009
- Customer Service
- Administration
- Data Capture
- Inbound Calls
- Insurance Advisor
- Dealing with Ellerines Holdings Clients from SA; Namibia & Botswana
- Confirm Retrenchment & Death Claims
- Lewis Family Policy Consultant
- Debt collecting
- Assisting in relieving at Reception when required
Cashier & Stock Controller
Fruit & Veg City- Amanzimtoti
Amanzimtoti
12.2001 - 09.2004
- Reason for Leaving: Obtained a new job
General Worker
Gem School Wear
12.1998 - 01.2001
- Reason for leaving: Temporal during holidays
Cashier & Waitress
Something Fishy Restaurant
Pinetown
04.1999 - 10.1999
- Reason for leaving: Further my studies.
Education
Matric Exemption - English, Afrikaans, Biology, Geography, SeSotho, Physical Science, Mathematics
Kgola-Thuto Senior Secondary School
Diploma in Business Management – NQF Level 6 - Self-Management, Management Principles, Marketing Management, Human Resources Management, Business Communication, Business Accounting
SAIM
Certificate of Competency - Computer Literacy, Reception Skills, Ms. Word 97, MS Excel 97, Switchboard Telephone Skills
Academy of Learning
Certificate of Proficiency (COP) - Basic Short-Term Insurance 1 – NQF Level 4 (12 Credits)
IISA
FAIS 1B-Personal Lines - FAIS FIT & Proper Skills- NQF Level 4 60 Credits
Damelin School of Banking & Insurance
Certicate in MS Word & MS Excel 2003 -
i.t. intellect Computer Training Solutions
NQF Level 5- HR Management - Hiring Employees-Principles & Strategies
UNISA
Call Centre Course - Telephone Manners & Customer Service
DUT
Skills
- Attention to detail
- Service Delivery
- Cross-department collaboration
- Sales pipeline tracking
- Sales reporting
- Effective communication
- Problem solving
- Time management
- Team support
- Training coordination
- Supervision and leadership
- Strong MS Office 365
- Syspro
- Navision
- CRM administration
- Sales contract processing
- Data entry accuracy
- Customer feedback management
Employment Equity
African
Personal Information
- Gender: Female
- Nationality: South African
- Driving License: No license
- Marital Status: Married
References
- Something Fishy Pinetown, Mrs. E van der Liwe, 031 709 6329
- Gem School Wear, Mr. R Pandor, 031 306 0327
- Academy of Learning, Mr. Pat Simpson (Principal), 031 304 4321
- Fruit & Veg City- Amanzimtoti, Vino (Manager), 031 903 1389
- Transqua Administrative Services, Mrs. Letitia Murugan (Call Centre Supervisor), 031 313 0610
- Transqua Administrative Services, Mrs. Bunny Cuthbertson (Admin Manager), 083 632 2658
- DUT, Sheena Perulam (Facilitator), 031 373 5134/36
- Trudon (PTY) LTD (Yellow Pages Directories), Lethiwe Goge (Sales Manager), 031 536 4141/084 872 9115
- Jonsson Workwear, Chantal Padayachee (PA to MD & Supervisor), 031 314 4000/083 602 6545
- Provantage Media Group a Division of Outdoor Network, Anele Mbatha (Operations Manager), 081 795 6734
- Provantage Media Group a Division of Outdoor Network, Sibongile Buthelezi (Marketing Manager), 065 598 0370
- Spilltech, Edward Carmody (CEO), 031 206 0919
Languages
- English
- Tswana
- Sotho
- IsiZulu
- Xhosa
- Swati
Telephone
- 0632097512
- 0734953000
Id
8108020709088
Languages
English
Advanced
C1
Xhosa
Intermediate
B1
Timeline
National Sales Support
Provantage Media Group a division of Outdoor Network
04.2015 - 09.2024
Internal Sales
Spilltech
02.2015 - 03.2015
Advertising Consultant- Telesales Representative
TRUDON (PTY) LTD publishers of Yellow Pages Directory
09.2011 - 10.2014
Key Account Sales Coordinator & Customer Service
Jonsson Workwear
05.2009 - 08.2011
Data Capture (Food & Agriculture Department)
Intertek Oil; Chemical & Agriculture
04.2009 - 05.2009
Call Centre Agent & Short-Term Insurance Claims Consultant
Transqua Administrative Services (PTY) LTD (Ellerines Holdings)
09.2004 - 04.2009
Cashier & Stock Controller
Fruit & Veg City- Amanzimtoti
12.2001 - 09.2004
Cashier & Waitress
Something Fishy Restaurant
04.1999 - 10.1999
General Worker
Gem School Wear
12.1998 - 01.2001
Matric Exemption - English, Afrikaans, Biology, Geography, SeSotho, Physical Science, Mathematics
Kgola-Thuto Senior Secondary School
Diploma in Business Management – NQF Level 6 - Self-Management, Management Principles, Marketing Management, Human Resources Management, Business Communication, Business Accounting
SAIM
Certificate of Competency - Computer Literacy, Reception Skills, Ms. Word 97, MS Excel 97, Switchboard Telephone Skills
Academy of Learning
Certificate of Proficiency (COP) - Basic Short-Term Insurance 1 – NQF Level 4 (12 Credits)
IISA
FAIS 1B-Personal Lines - FAIS FIT & Proper Skills- NQF Level 4 60 Credits
Damelin School of Banking & Insurance
Certicate in MS Word & MS Excel 2003 -
i.t. intellect Computer Training Solutions
NQF Level 5- HR Management - Hiring Employees-Principles & Strategies
UNISA
Call Centre Course - Telephone Manners & Customer Service
DUT