Lerato Mogoere
National Sales Support Administrator
Johannesburg
Summary
Experienced sales support professional with strong focus on team collaboration and achieving results. Skilled in client relations, administrative support, and data management. Known for reliability, adaptability, and effective problem-solving. Prepared to contribute to organizational success and drive impactful outcomes.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
National Sales Support Administrator
Gina@work
10.2022 - Current
- Generating quotations and processing sales orders
- Responding to customer enquiries via email as well as telephonically
- Data verification- checking that price increases, ranges, customer details are loaded correctly on the system by comparing the information against the relevant account briefs
- Filling- ensuring that all customer contracts are up to date and filed accordingly
- Updating all documents (order forms, price lists, fitting files, etc) as per standard operating procedures
- Creating fabric swatches for contracting as and when required
- Distribution of incoming leads based on sales consultant's allocated areas/ lead value
- Assisting with the show room walk in clients
- Assisting with reception duties as and when required
- Assisting with customer uniform fittings as and when required
- Weekly scheduling of the fit team for facility visits
- Accommodation bookings for the fit team traveling out of the province
- Coordination of the redundant stock sales
Selection Administrative Assistant
Raizcorp
08.2020 - 07.2022
- Responding to customer enquiries via email as well as telephonically
- Reviewing applications (expression of interest forms) for the enterprise and supplier development programmes and screening candidates
- Scheduling candidate interviews with entrepreneurial scouts on Microsoft Teams
- Updating and managing the applicant tracking system/pipeline
- Maintaining candidate database on SharePoint by requesting and filling updated supporting documents
- Administering the 8-step selection process -screening, first interviews, psychometric assessments, second meetings, due diligence, third meetings, scheduling panels and fourth meetings -verdict
- Compiling B-BBEE verification packs for principal sponsors
- Generating daily and weekly reports
Customer Service Representative
Amrod
06.2019 - 08.2020
- Ensuring all issues are recorded on the CRM system- Dynamics 365
- Investigating and timeously resolving customer complaints
- Providing feedback on products, stock and other technical or product related information as requested by customers
- Managing replacements of damaged or missing products
- Drafting apology letters and arranging apology gifts where required
- Passing credits /discounts on orders where applicable
- Booking deliveries of replacement stock within Johannesburg and other Amrod branches
- Explaining the online self-help options to customers to promote additional and after-hours support choices
Sales Administrator
Amrod
08.2017 - 05.2019
- Assisting with managing clients' accounts
- Liaising with customers regarding quotations, orders, product availability, pricing as well as complaints and queries
- Completing Job cards for all orders with branding
- Managing weekly back orders
- Liaising between production and customers to answer general enquiries concerning deliveries
- Updating client information on the company's system
Receptionist
Amrod
03.2017 - 08.2017
- Switchboard operation
- Receiving and directing visitors to the relevant departments and people
- Assisting with other administrative functions as may be assigned
Receptionist
Anglo Centre for Experiential Learning
02.2015 - 03.2016
- Switchboard operation
- Checking guests in/out of the accommodation area
- Managing boardroom bookings and logging calls for maintenance and IT issues on site
Office Administrator
Back Office Connect
08.2013 - 12.2014
- Details of duties to be provided on request
Receptionist
Southern Sun Garden Court Morningside
01.2011 - 07.2013
- Details of duties to be provided on request
Education
Certificate - Human Resource Management
University of Cape Town
01.2022 - 04.2022
Diploma - Tourism Management
Vaal University of Technology
Vereeniging, Gauteng 01.2008 - 12.2010
Skills
Information management
Documentation and recordkeeping
MS office suite
Data entry
CRM software
Customer service
Support services
Appointment scheduling
Attention to detail
Effective Verbal and written communication
Timeline
National Sales Support Administrator
Gina@work
10.2022 - Current
Certificate - Human Resource Management
University of Cape Town
01.2022 - 04.2022
Selection Administrative Assistant
Raizcorp
08.2020 - 07.2022
Customer Service Representative
Amrod
06.2019 - 08.2020
Sales Administrator
Amrod
08.2017 - 05.2019
Receptionist
Amrod
03.2017 - 08.2017
Receptionist
Anglo Centre for Experiential Learning
02.2015 - 03.2016
Office Administrator
Back Office Connect
08.2013 - 12.2014
Receptionist
Southern Sun Garden Court Morningside
01.2011 - 07.2013
Diploma - Tourism Management
Vaal University of Technology
01.2008 - 12.2010