Thandiwe Lorraine Mahlinza
Mariannheights, Pinetown
Overview
27
27
years of professional experience
Work History
Sales Coordinator & Customer Service
Jonsson Workwear
10.2025 - Current
- - Serve as a primary point of contact for customer queries and requests.
- - Prepare, Process, and follow up on customer quotations and sales orders using Syspro & SOLO online ordering system
- - Manage sales process to ensure a smooth transaction.
- - Achieve and exceed sales targets and budgets.
- - Develop account plans outlining growth opportunities, risks and objectives and present to head of department.
- - Resolve customer complaints regarding sales and service.
- - Handle customer enquiries regarding stock availability, products and delivery.
- - Monitor customer preferences to determine focus of sales efforts and push on upselling.
- - Manage and grow a portfolio of accounts through strategic relationship management.
- - Develop strong relationships with customers to ensure customer satisfaction.
- - Monitor backorders daily and provide customers with estimated times of delivery within 24 hours.
- - Provides information and copies of orders, invoices and paperwork on queries when requested.
- - Conduct customer visits regularly.
- - Returns - Resolve queries / logistics / follow up.
- - Advise Customers and Agents of any changes to orders.
- - Monitor client satisfaction through follow ups on solving client issues and problems.
- - Ensure all customer engagements align with company policies and regulatory requirements.
- - Files all related correspondence and documents.
- - Supports the Internal sales Manager in all service requirements for existing customers.
- - Request PODs and advise clients on queries.
- - Liaise with warehouse and finance department for a smooth transaction and delivery of customer orders.
- -Ability to multitask, high level of organization skills, proactive and able to work unsupervised and on own initiative.
- Capturing CorporateUniform Orders for OK Retail Stores, Shell Garage, Boxer Stores, Vivo, DSV, Singita, Botswana & Namibia customers - make sure that they receive excellent communication & delivery for their orders.
National Sales Support
Provantage Media Group a division of Outdoor Network
04.2015 - 09.2024
- -Reports to National Sales Manager.
- -Client prospecting & Conversions
- -Administration and processing of all sales contracts & pipelines in an accurate and efficient manner using OT3; NAV & CRM Administration.
- -Assist National Sales Manager in the co-ordination and administration of the sales team activities.
- -Including sales territory visits, new staff training, sales meeting agenda and minutes.
- - Arrange sales conference flights & accommodation bookings.
- - Supporting the sales team in attaining their sales targets.
- - Support the sales team's representatives through the effective, accurate growth and administration of the sales database.
- - Assisting the National Sales Manager and sales team in the continual development of sales prospects and leads.
- - Ensuring sales leads generated are followed by the sales team.
- - Maintain and administer the sales customer feedback program.
- - Execute a professional approach with regards to all internal and external written and verbal communication.
- - Attendance & participation in all weekly sales meetings.
- - Liaise with the National Sales Manager to provide feedback and ideas on competition, trends and product.
- - Good customer relationships and enable the field sales team to spend more time selling.
- - Enter customers' requests accurately and issue clear instructions to other departments.
- - Deal with customers and collaborate with other departments (i.e. production, accounts department and distribution).
- - Excellent customer service - dealing politely and effectively with customers’ inquiries or complaints.
- - Helping sales representatives do their job more effectively.
- - Providing sales representatives with details of customers’ orders and requests for quotations and making them aware of any problems likely to affect customer relationships.
- - Handle telephone calls or acknowledge customers’ e-mails or letters for representatives who are away from the office.
- - Handle incoming orders from sales representatives or via mail, telephone, or e-mail.
- - Scan documents (i.e. Signed Contract; Signed Production Order; Artwork & Proof of Payment) on the company’s computing system and check that it includes the correct price, discount level and product requirements.
- - Check stock availability or production schedules and forward the order details to production and distribution departments.
- - Send an acknowledgment to the customer and email or phone with updates on adverts fulfillment and delivery.
- - Create and maintain customer records, updating details when contacts change.
- - Log any customer problems or complaints on record so that sales representatives and managers have a complete picture of the customers’ interactions with the company.
- - OutTrack 3; OrderMatic; Trello; NAV & CRM system experience
- - MS Outlook 365, MS Excel 365, MS Word 365, Powerpoint; Internet & Microsoft Teams
- - Processing cancellations & credit notes.
Internal Sales
Spilltech - Durban
02.2015 - 03.2015
- Reason for Leaving: End of Contract
Advertising Consultant- Telesales Representative
TRUDON (PTY) LTD publishers of Yellow Pages Directory
09.2011 - 10.2014
- -Sales: Advising customers about which would be the best advertising space would be best for their type of business for increased Return on Investments (ROI). Retaining existing clients
- Admin: I designed all the advertisements that I advised the clients on a system called birds.
- -Proof read all the adverts that were advised to the clients i.e.: make sure the spelling and font were correct on the book advisements. Made sure websites were designed in the way the customer required them to.
- -Make sure adverts are designed in the way the customer requires them to
- -Birds System Access experience
- -Customer Service: handling customer complaints & queries
- -Debt Collecting
- -Cold Calling
- Reason for Leaving: Company Restructuring
Key Account Sales Coordinator & Customer Service
Jonsson Workwear
05.2009 - 08.2011
- -Assessing & Capturing Orders
- -Processing and managing customer orders. Liaising with Sales Executives
- -Liaise with customers by telephone, fax and e-mail
- -Attend to all customer queries internally and externally
- -Provide customers with quotations and product specifications when requested.
- -Processing customer orders through SYSPRO, making sure all details are correct.
- -Liaise with warehouse personnel.
- -Releasing of backorders
- -Informing customers of stock availability and deliveries
- -Advising customers on their account status and pending orders
- -Processing sample orders for Sales Executives
- -On selling by offering customers products other than those ordered
- -Doing general administration such as filing documentation accordingly
- -Advise the purchasing department of stock requirements on a weekly basis.
- -Prepare product schedule for air freight orders and follow up with purchasing.
- -Provide high quality, professional and consistent service to our customers.
- -Ability to multitask, high level of organization skills, proactive and able to work unsupervised and on own initiative.
- -Handling Platinum, Gold, Silver, Bronze & COD accounts for Southern African clients & make sure that they receive excellent communication & delivery for their orders.
- -Updating Daily & Monthly Sales Reports for the Company (Binding them for the MD)- working closely with the MD’s PA
- -MS Outlook 2007, MS Excel 2007 & Internet
- -Basic MS PowerPoint
- -Relieving at Reception according to the roster
- -Stock Control in the Warehouse & Receiving
- Reason for Leaving: Obtained a new job.
Data Capture (Food & Agriculture Department)
Intertek Oil; Chemical & Agriculture
04.2009 - 05.2009
- -Capturing
- -Filing
- Reason for Leaving: Part Time.
Call Centre Agent & Short-Term Insurance Claims Consultant
Transqua Administrative Services (PTY) LTD (Ellerines Holdings)
09.2004 - 04.2009
- -Customer Service
- -Administration
- -Data Capture
- -Inbound Calls
- -Insurance Advisor
- -Dealing with Ellerines Holdings Clients from SA; Namibia & Botswana
- -Confirm Retrenchment & Death Claims
- -Lewis Family Policy Consultant
- -Debt collecting
- -Assisting in relieving at Reception when required
- Reason for Leaving: Obtained a new job.
Cashier & Stock Controller
Fruit & Veg City- Amanzimtoti
12.2001 - 09.2004
- Reason for Leaving: Obtained a new job.
Cashier & Waitress
Something Fishy Restaurant (Pinetown)
04.1999 - 10.1999
- Reason for leaving: Further my studies.
General Worker
Gem School Wear
12.1998 - 01.2001
- Reason for leaving: Temporal during holidays
Education
Matric Exemption - English, Afrikaans, Biology, Geography, Sesotho, Physical Science, Mathematics
Kgola-Thuto Senior Secondary School
01-1998
Diploma in Business Management – NQF Level 6 - Self-Management, Management Principles, Marketing Management, Human Resources Management, Business Communication, Business Accounting
SAIM
01-2001
Certificate of Competency - Computer Literacy, Reception Skills, Ms. Word 97, MS Excel 97, Switchboard Telephone Skills
Academy of Learning
01-2000
Certificate of Proficiency (COP) - Basic Short-Term Insurance 1 – NQF Level 4 (12 Credits)
IISA
01-2005
FAIS 1B-Personal Lines - FAIS FIT & Proper Skills- NQF Level 4 60 Credits
Damelin School of Banking & Insurance
01-2006
Certificate in MS Word & MS Excel 2003 - undefined
i.t. intellect Computer Training Solutions
01-2006
NQF Level 5- HR Management - Hiring Employees- Principles & Strategies
UNISA
01-2007
Call Centre Course - Telephone Manners & Customer Service
DUT
01-2008
Languages
English, Tswana, Sotho, IsiZulu, Xhosa & Swati
English
Upper intermediate (B2)
Additional Information
References:
Provantage Media Group
Anele Mbatha (Sales & Operations Manager)
0861 776 826/084 696 5909/081 795 6734
Jonsson Workwear (Pty) Ltd
Chantal Padayachee (Sales & Operations Manager)
031 314 4000/083 602 6545
Talent Acquisition - 031 314 4000
Timeline
Sales Coordinator & Customer Service
Jonsson Workwear
10.2025 - Current
National Sales Support
Provantage Media Group a division of Outdoor Network
04.2015 - 09.2024
Internal Sales
Spilltech - Durban
02.2015 - 03.2015
Advertising Consultant- Telesales Representative
TRUDON (PTY) LTD publishers of Yellow Pages Directory
09.2011 - 10.2014
Key Account Sales Coordinator & Customer Service
Jonsson Workwear
05.2009 - 08.2011
Data Capture (Food & Agriculture Department)
Intertek Oil; Chemical & Agriculture
04.2009 - 05.2009
Call Centre Agent & Short-Term Insurance Claims Consultant
Transqua Administrative Services (PTY) LTD (Ellerines Holdings)
09.2004 - 04.2009
Cashier & Stock Controller
Fruit & Veg City- Amanzimtoti
12.2001 - 09.2004
Cashier & Waitress
Something Fishy Restaurant (Pinetown)
04.1999 - 10.1999
General Worker
Gem School Wear
12.1998 - 01.2001
Matric Exemption - English, Afrikaans, Biology, Geography, Sesotho, Physical Science, Mathematics
Kgola-Thuto Senior Secondary School
Diploma in Business Management – NQF Level 6 - Self-Management, Management Principles, Marketing Management, Human Resources Management, Business Communication, Business Accounting
SAIM
Certificate of Competency - Computer Literacy, Reception Skills, Ms. Word 97, MS Excel 97, Switchboard Telephone Skills
Academy of Learning
Certificate of Proficiency (COP) - Basic Short-Term Insurance 1 – NQF Level 4 (12 Credits)
IISA
FAIS 1B-Personal Lines - FAIS FIT & Proper Skills- NQF Level 4 60 Credits
Damelin School of Banking & Insurance
Certificate in MS Word & MS Excel 2003 - undefined
i.t. intellect Computer Training Solutions
NQF Level 5- HR Management - Hiring Employees- Principles & Strategies
UNISA
Call Centre Course - Telephone Manners & Customer Service
DUT