Yolandi Prinsloo
City
Summary
Results-driven Sales Manager with extensive experience leading customer service and sales teams in the timber and building materials industry. In-depth expertise in engineered wood products including Chipboard, MDF, Plywood, Melamine, MelaWood, Formica, Veneer, Post-form Tops, Edging, Masonite, Forescolour, B13, and Waterproof Construction Board. Proven track record in key account management, driving sales growth, coordinating cutting lists, overseeing production scheduling and delivery coordination, and managing administrative and financial processes in a fast-paced retail environment.
Accomplished team leader with strong communication, organizational, and negotiation skills, focused on building high-performing sales teams, exceeding revenue targets, and delivering outstanding customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Customer Service & Sales Coordinator
Woodcentre
01.2007 - Current
- Coordinated sales activities to enhance team efficiency and strengthen customer engagement.
- Delivered exceptional customer service across multiple channels, including in-person (walk-ins), telephone, email, and online inquiries.
- Built and maintained strong, long-term relationships with regular and VIP customers to drive loyalty and repeat business.
- Provided expert product advice on a wide range of timber and board materials, including Chipboard, MDF, Plywood, Post-form Tops, Formica, Melamine (MelaWood), Veneer, B13, Edging, Masonite, Forescolour, and Waterproof Construction Board.
- Managed end-to-end sales orders and cutting department workflow, from quotation through to delivery.
- Created and optimized cutting lists for VIP customers, minimizing material waste and maximizing production efficiency.
- Supervised cutting operations performed by counter and field sales representatives, conducting thorough quality checks.
- Transferred quality-approved cutting lists to beam saw operators and scheduled production runs for optimal throughput.
- Prepared and issued accurate, timely quotations to customers.
- Ordered special and non-stock items from suppliers to meet tight customer deadlines.
- Scheduled transport and deliveries to ensure on-time fulfillment of customer orders.
- Stayed current on new supplier products and represented the company at supplier roadshows and events.
- Maintained strict adherence to time schedules for all customer requests and special orders.
- Performed daily cash-ups (sales reconciliation and banking) with 100% accuracy.
- Processed payroll by importing clocking data, verifying accuracy, and generating timesheets.
- Managed back orders and proactively notified key account customers of out-of-stock items to maintain service levels.
- Ordered office stationery and branch refreshments to support smooth operations.
- Followed up on cash sales with key account representatives to ensure complete transaction closure.
- Developed and nurtured strong client relationships to encourage repeat business and boost customer retention.
- Managed inventory levels, overseeing timely replenishment and maintaining accurate stock records to prevent shortages or overstock.
- Assisted in creating sales presentations and marketing materials for client meetings.
- Analyzed sales data to identify trends and inform strategic decision-making.
- Trained and onboarded new team members on sales protocols, company systems, and best practices to enhance performance.
- Led cross-departmental initiatives to align sales strategies with broader business objectives.
- Collaborated with the sales team to prioritize tasks, set achievable goals, and allocate resources effectively, resulting in increased productivity and revenue growth.
- Maintained detailed and accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Increased sales revenue by building strong client relationships and proactively identifying new business opportunities.
Education
Grade 12 -
Belfast Hihschool
Belfast01.1990
Skills
- Customer Relationship Management (CRM)
- Client Relationship Management & Retention
- Negotiation & Conflict Resolution
- Sales Strategy Development & Execution
- Sales Forecasting & Performance Tracking
- Sales Reporting & Data Analysis
- Product Knowledge (Engineered Wood & Board Materials: Chipboard, MDF, Plywood, Post-form Tops, Formica, Melamine/MelaWood, Veneer, B13, Edging, Masonite, Forescolour, Waterproof Construction Board)
- Production Scheduling & Workflow Coordination
- Quotation Preparation & Order Processing
- Team Leadership, Supervision, Training & Coaching
- Inventory Management & Stock Control
- Cash Handling, Banking & Financial Reconciliation
- Payroll Administration and processing
- Complex Problem-Solving
- CRM Software Proficiency
- Microsoft Office Suite (Excel, Word, Outlook)
- Data Entry, Record Keeping & Administrative Tasks
- Numerical & Analytical Skills
- Organizational Skills
Websites
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Grew territory from $50000 to $200000.
- Created a company-wide, comprehensive training program for all sales team members.
- Promoted to Sales Manager after 3 successful years in the sales department.
Additional Information
- English – proficient
- Driver’s licence: No
- Willing to travel for supplier roadshows and training
Languages
English
Bilingual or Proficient (C2)
Timeline
Senior Customer Service & Sales Coordinator
Woodcentre
01.2007 - Current
Grade 12 -
Belfast Hihschool