Thandi Trisha Ncube
Ba Communication Science
Cape Town
Summary
Proven expertise in creating welcoming environments and enhancing office operations, demonstrated at CBRTA and other prestigious firms. Excelled in reception services and inbound call management, showcasing exceptional organizational skills and a commitment to professionalism. Achieved significant improvements in client satisfaction and operational efficiency through strategic planning and effective communication.
Overview
10
10
years of professional experience
Work History
Reception
CBRTA
Pretoria
09.2016 - 03.2020
- Contributed to a welcoming environment within the law office by being the first contact and face of the agency, maintaining a clean reception area that represented professionalism.
- Created a welcoming atmosphere for clients and customers by maintaining an organized and orderly reception area at all times. ensuring a positive and professional image.
- Supervised facilities staff during shifts to ensure smooth operation of reception area duties while adhering to company guidelines and standards.
- diary management, boardroom bookings and travel/ hotel /car/, reservations
- Supported office-wide initiatives by taking on additional responsibilities as needed, including reception duties or assisting with event planning.
- Spearheaded the successful launch of new products, from initial concept through production rollout to market r
Personal Assistant
Vodacom Corporate Park
Johannesburg, Midrand
03.2014 - 05.2016
- Responded to about 1000 emails and managed approximately 100 incoming calls as well other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Improved document management, established systematic filing system that accelerated information retrieval.
Receptionist
FNB BankCity
Johannesburg
03.2012 - 02.2014
- Welcomed about 2000 incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered about 1000 switchboard calls promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Call Centre Agent
Letsatsi Finance and Loans
Pretoria
04.2010 - 01.2012
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed about 80 calls target high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Arts - Communication Science
UNISA
Pretoria, South Africa 03.2025 - Current
Associate of Arts - Radio And Television Broadcasting
Revolution Media Academy
Pretoria, South Africa 04.2025 - 09.2025
Associate of Arts - Radio And Television Broadcasting
Revolution Media Academy
Johannesburg 09.2025 - 10.2025
Skills
Guest relations
Problem-solving
Customer service
Teamwork and collaboration
Strategic communications
Timeline
Associate of Arts - Radio And Television Broadcasting
Revolution Media Academy
09.2025 - 10.2025
Associate of Arts - Radio And Television Broadcasting
Revolution Media Academy
04.2025 - 09.2025
Bachelor of Arts - Communication Science
UNISA
03.2025 - Current
Reception
CBRTA
09.2016 - 03.2020
Personal Assistant
Vodacom Corporate Park
03.2014 - 05.2016
Receptionist
FNB BankCity
03.2012 - 02.2014
Call Centre Agent
Letsatsi Finance and Loans
04.2010 - 01.2012
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