HLONIPHILE NOKULUNGA DLAMINI
Motshane
Summary
A highly motivated and results-oriented professional with a proven track record in comprehensive administrative support, exceptional customer service, and strategic marketing initiatives. Adept at optimizing operations, fostering strong client relationships, and driving brand visibility in dynamic environments. Eager to leverage a diverse skill set, including advanced computer literacy and problem-solving, to contribute to organizational growth and success.
Overview
3
3
years of professional experience
Work History
Reception
The Stella Guest house and Spa
01.2025 - 05.2025
- Delivered exceptional customer service to diverse clientele, consistently resolving inquiries and ensuring positive guest experiences.
- Managed all daily front desk operations, including reservations, check-ins, check-outs, and switchboard duties, contributing to a seamless guest flow.
- Optimized booking operations and ensured accurate invoicing by utilizing property management software (specifically Nightbridge and Zoho).
- Demonstrated high efficiency in basic accounting, handling billing and invoicing for guests.
Waitress / Bartender
Bushbaby Valley Lodge
10.2024 - 12.2024
- Prepared a diverse range of classic and contemporary cocktails, enhancing overall guest experience through appealing presentation and garnishing.
- Efficiently managed bar setup and order processing, utilizing Tall Order to ensure smooth service delivery during high-volume periods.
- Proactively engaged with guests, taking orders and ensuring a positive dining experience.
- Maintained meticulous cleanliness, processed payments at the cash register, and organized the dining area to high standards.
Waitress
Happy Valley Hotel
01.2022 - 08.2024
- Provided high-volume catering services for major events, including the opening of the Eswatini Parliament and King Mswati's Gala Dinners, serving over 2,500 guests and contributing to a successful celebration.
Marketing officer
Leap Services
05.2024 - 08.2024
- Developed and executed strategic marketing campaigns to drive sales and improve customer sentiment.
- Managed all customer inquiries and feedback, ensuring timely and effective communication.
- Provided comprehensive reports on sales performance and customer sentiment to guide decision-making.
Personal Assistant of the Director
Melula Travel
02.2024 - 06.2024
- Collaborated on key projects to support business operations and improve customer satisfaction, directly impacting client retention.
- Streamlined administrative processes to enhance efficiency and support high-level decision-making.
Education
Certificate - IT End User Computing
Avuxeni Computer Academy
Associate Degree - International Tourism
Limkokwing University of Creative and Technology
Matric -
Sisukumile Secondary School
Skills
- Cash Handling & Reconciliation
- Payment Processing
- Multi-tasking
- Time Management
- Problem-Solving
- Organizational Skills
- Tall Order (POS)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Digital Content Creation
- Customer Relationship Management (CRM)
- Dropbox
- Mailchimp
- Nightbridge
- Zoho
- Exceptional Guest Relations
- Order Taking
- Upselling
- Conflict Resolution
- Service Recovery
- Effective Communication
- Customer Satisfaction
- Adaptability
- Initiative
- Attention to Detail
- Proactive
- Confidentiality
- Collaboration
- Strong Computer Literacy
References
- Mr Khayalethu Matsebula, Limkokwing University of Creative and Technology, Lecturer, 76943378
- Mr Khona Fakudze, Melula Travel, Director, 78110769
- Mr Lebogang Kunene, Leap Services, Supervisor, 76868358
- Sbonsile Ngwenyama, The Stella Guest House and Spa & Bushbaby Valley Lodge, Director, +27 71 322 5694
Languages
- English
- Siswati
- English
Personal Information
- ID Number: 9411171100233
- Nationality: Swazi
- Driving License: Code 10
Languages
SiSwati
Beginner
A1
English
Advanced
C1
Timeline
Reception
The Stella Guest house and Spa
01.2025 - 05.2025
Waitress / Bartender
Bushbaby Valley Lodge
10.2024 - 12.2024
Marketing officer
Leap Services
05.2024 - 08.2024
Personal Assistant of the Director
Melula Travel
02.2024 - 06.2024
Waitress
Happy Valley Hotel
01.2022 - 08.2024
Certificate - IT End User Computing
Avuxeni Computer Academy
Associate Degree - International Tourism
Limkokwing University of Creative and Technology
Matric -
Sisukumile Secondary School