Thandi Mavis Mgunundu
HR Ofgicer
Kokstad
Summary
Dynamic HR Officer and Customer Care Attendant with proven leadership and interpersonal skills honed at Greater Kokstad Municipality. Excelled in enhancing operational efficiency and customer satisfaction through effective problem-solving and communication. Streamlined HR processes and improved team collaboration, demonstrating adaptability and a results-driven approach.
Overview
12
12
years of professional experience
Work History
HR: Officer Recruitment and Selection
Greater Kokstad Munivipality
Kokstad
01.2018 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Receiving and recording all applications, profiling and filling of applications,assisting with coordination of interviews.
- Leave management, capturing, Recording, filling of leave applications, submit monthly and Annual leave reports.
- Human Redource Ingormayoon Systrm: capture nee employees and terminated employees.
- Document processing, filling and safekeeping of personnel records, scanning and filling of all personnel documents on personnel files, open and closing of new and terminated files and any other Human Resources duties ss assigned by tge supervisor.
Customer Care Attendant
Greater Kokstad Municipality
Kokstad
01.2013 - 01.2018
- Maintained accurate records of customer interactions, allowing for thorough follow-up on outstanding concerns or requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
- Increased first-call resolutions by utilizing strong troubleshooting abilities and extensive product knowledge.
- Collaborated with colleagues to develop strategies for optimizing the customer experience.
Education
Post GraduatecDiploma In Human Resorces - Management Information Systems
University of KwaZulu Natal
09.2024
Advance Diploma In Management - Management
Stadio/SBS
Johannesburg 05.2022
Nationsl Diploma In Public Management - Public Administration
Esayidi TVET Collage
Kokstad09.2009
Skills
Communication skill
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementPersonal development programsFlexible work hoursPaid time offPaid sick leaveTimeline
HR: Officer Recruitment and Selection
Greater Kokstad Munivipality
01.2018 - Current
Customer Care Attendant
Greater Kokstad Municipality
01.2013 - 01.2018
Post GraduatecDiploma In Human Resorces - Management Information Systems
University of KwaZulu Natal
Advance Diploma In Management - Management
Stadio/SBS
Nationsl Diploma In Public Management - Public Administration
Esayidi TVET Collage
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