Thandi Mafuna
Service Ambassador/Waitress
Capetown
Summary
service ambassador/Waitress.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
service ambassador
Sweetbeet Tableview
Capetown
09.2020 - Current
- Greeted and served guests in a timely and professional manner.Mantained knowledge of menu items,ingredients and preparation methods.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
kitchen hand
Sweetbeet Canal walk
Capetown
08.2019 - 08.2020
- assisted the chef with the food preparation and presentation.l helped to maintain a clean and organised kitchen.
- Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
- Developed strong time management skills, effectively prioritising tasks to ensure completion within allocated timeframes.
Education
Capetown High School
Capetown Skills
Upselling skills
Critical thinking
exceptional guest service
Able to use pos machine
problem solving
excellent communication skills
proactive
Till counting
Complaint resolution
Timeline
service ambassador
Sweetbeet Tableview
09.2020 - Current
kitchen hand
Sweetbeet Canal walk
08.2019 - 08.2020
Capetown High School