Nyiko Valentine Ndlovu
Sport Management
Tshwane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Service Ambassador
Virgin Active
Johannesburg
04.2019 - Current
- Maintained accurate records of promotional events and customer interactions.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Assisted customers with product selection based on individual needs and preferences.
- Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
- Implemented feedback from customers into service improvements, leading to enhanced client satisfaction rates.
- Provided exceptional service for improved guest experiences and increased repeat business.
- Educated customers on product features and answered questions regarding product use.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Worked with team to achieve sales goals for products.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Assistant Manager
Altus Sport Organization
Tshwane
02.2017 - 11.2018
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Organising and implementing of the sport and recreation programs/events
- Sport and recreation event and program planning and design
- Leading and supervising recreational programs
- Monitoring and assessing events program
- Arranging meeting, taking minutes and drafting meeting agendas
- Writing reviews and report
- Creating database for sports participates
Education
Bachelor Of Technology - Sport Management
Tshwane University of Technology
Pretoria West 01.2015 - 12.2016
Diploma - Sport Management
Tshwane University of Technology
Pretoria West 01.2012 - 12.2015
Skills
Upselling strategies
undefinedTimeline
Service Ambassador
Virgin Active
04.2019 - Current
Assistant Manager
Altus Sport Organization
02.2017 - 11.2018
Bachelor Of Technology - Sport Management
Tshwane University of Technology
01.2015 - 12.2016
Diploma - Sport Management
Tshwane University of Technology
01.2012 - 12.2015
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