Nyiko Valentine Ndlovu
Sport Management
Tshwane
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Service Ambassador
Virgin Active
Johannesburg
04.2019 - Current
- Maintained accurate records of promotional events and customer interactions.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Assisted customers with product selection based on individual needs and preferences.
- Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
- Implemented feedback from customers into service improvements, leading to enhanced client satisfaction rates.
- Provided exceptional service for improved guest experiences and increased repeat business.
- Educated customers on product features and answered questions regarding product use.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Worked with team to achieve sales goals for products.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Assistant Manager
Altus Sport Organization
Tshwane
02.2017 - 11.2018
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Organising and implementing of the sport and recreation programs/events
- Sport and recreation event and program planning and design
- Leading and supervising recreational programs
- Monitoring and assessing events program
- Arranging meeting, taking minutes and drafting meeting agendas
- Writing reviews and report
- Creating database for sports participates
Education
Bachelor Of Technology - Sport Management
Tshwane University of Technology
Pretoria West 01.2015 - 12.2016
Diploma - Sport Management
Tshwane University of Technology
Pretoria West 01.2012 - 12.2015
Skills
Upselling strategies
Brand representation
Exceptional communication
Data entry proficiency
Strong Work Ethic
Patience and composure
Service Recommendations
Computer Skills
Quality Control
Customer Service
Listening Skills
Multitasking and Organization
Timeline
Service Ambassador
Virgin Active
04.2019 - Current
Assistant Manager
Altus Sport Organization
02.2017 - 11.2018
Bachelor Of Technology - Sport Management
Tshwane University of Technology
01.2015 - 12.2016
Diploma - Sport Management
Tshwane University of Technology
01.2012 - 12.2015