Thandeka Ncube
Restaurant Manager
Johannesburg
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of any establishment operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
8
8
years of professional experience
Work History
Floor Manager
Aman Kitchen Bar
06.2023 - 01.2024
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed store inventory and stock levels to maintain availability of products.
- Performed closing procedure 3/4 times weekly by balancing cash drawers and reconciling credit card transactions.
- Managed team 30 FOH and 25 BHO employees to maintain smooth-running operations of shop floor.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Hostess Manager
Fireroom MOA
06.2016 - 05.2023
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
- Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences.
- Participated on floor during service to set and monitor performance standards and rectify staff or guest issues.
- Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
- Managed staff schedules and maintained adequate coverage for all shifts.
Education
High School Diploma -
BASA Tutorial Institute
Johannesburg 04.2001 -
Skills
Department Management
Resource Allocation
Employee Relations
Complaint Resolution
Performance Improvements
Proficient in Micros,GAAPA and Magic box
Policy Enforcement
Team Training and Development
Scheduling and Planning
POS Systems
Expense Tracking
Stock Management
Inventory Management
Customer Relations
Operations Management
Refrences
Aman Kitchen bar
Rooi Mahlangu Senior Manager
011 656 9720 /0686992193
Fireroom MOA
Albert Hove Operations Manager
011656 2598
078 405 0734
Timeline
Floor Manager
Aman Kitchen Bar
06.2023 - 01.2024
Hostess Manager
Fireroom MOA
06.2016 - 05.2023
High School Diploma -
BASA Tutorial Institute
04.2001 -