Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wayne Posthumus

Springs,GP

Summary

Accomplished Senior Manager with a proven track record at Springs Spur Ranch, enhancing team productivity by over 20% through effective leadership and performance monitoring. Skilled in operations management and adept at fostering client relationships, I excel in strategic planning and employee development. Demonstrates exceptional problem-solving aptitude and adaptability, ensuring long-term business success and superior customer service. Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of daily operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.

Overview

22
22
years of professional experience

Work History

Floor Manager

Grillers Steakhouse
08.2019 - 08.2022
  • Managed store inventory and stock levels to maintain availability of products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed team of 25 employees to maintain smooth-running operations of shop floor.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Enhanced team performance through regular training, mentoring, and constructive feedback.
  • Streamlined inventory management with accurate tracking and timely replenishment of stock.
  • Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
  • Evaluated team and employee performance in order to develop and implement effective corrective actions.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
  • Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
  • Streamlined inventory management, reducing waste and improving availability of key products.

Block Man

Meat World
09.2009 - 06.2019
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Identified cuts of meat, grading and pricing accordingly.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Reduced wait time for customers through efficient multitasking during peak hours.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Enhanced customer satisfaction by providing expert advice on meat selection and preparation techniques.
  • Showcased exceptional knife skills, consistently producing precise cuts of meat according to customer preferences.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Managed inventory effectively, minimizing waste through proper rotation and storage practices.
  • Adhere to safety and cleanliness standards and maintained equipment.

Senior Manager

Springs Spur Ranch
02.2001 - 10.2009
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Provided strong leadership to enhance team productivity and morale.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Managed budgets effectively, achieving financial objectives while maintaining strict control over expenditures.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Evaluated hiring, firing, and promotions requests.

Education

High School Diploma -

Hoerskool Hugenote
Springs, South Africa
04.2001 -

Skills

Department management

Stock management

Scheduling and Planning

Product Promotion

Employee Management

Customer Relations

Employee Relations

Employee Development

Performance Improvements

Sales Development

Complaint resolution

Operations Management

Employee Scheduling

Regulatory Compliance

Sales Training

Budgeting and finance

Team training and development

Product presentation

Health and safety

Safety oversight

POS Systems

Inventory Management

Store maintenance

Recruitment and hiring

Conflict Resolution

Proficient in [Software]

Expense Tracking

Policy Enforcement

Loss Prevention

Customer Service

Positive Attitude

Self Motivation

Multitasking

Staff Management

Computer Skills

Good Judgment

Problem-solving aptitude

Adaptability and Flexibility

Time management abilities

Excellent Communication

Timeline

Floor Manager

Grillers Steakhouse
08.2019 - 08.2022

Block Man

Meat World
09.2009 - 06.2019

High School Diploma -

Hoerskool Hugenote
04.2001 -

Senior Manager

Springs Spur Ranch
02.2001 - 10.2009

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Wayne Posthumus