Thandeka Majali

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.

Recovery Consultant

• Dispatching a team for stole/ hijacked vehicle's and in liaison with ground and air-teams on recover.
• Monitoring a fleet of vehicle's and drive-CAM Activity with proximity of 400 vehicle's
• usage of CRM Systems, adhering to SLA

Client Retention's

• Assisting private client, SATF or banks with repossession of vehicle's
• Collecting of arrears's, should client account reflect in arrears.

CUSTOMER SERVICE

• Inbound and outbound queries clients have in relation to their contracts
• Data capturing and customer service
• Responsible for call taking, email queries, and whatsapp,

• Responsible for closing cold sales, selling insurance to clients, Identifying client needs and offering product based on client profile
• Enhanced product knowledge through continuous training and professional development opportunities.
• Achieved top performer status within the company due to consistent high sales numbers.

• Reviewed and updated standard operating procedures for quality assurance tasks regularly to ensure alignment with current industry best practices.
• Handled customer inquiries regarding product quality issues, providing prompt resolutions and ensuring lasting satisfaction with our products.