Thabani Moyo

1.Current Position: October 2016: Operations Supervisor

2.Previous Position: 2011-2016 SSA QCC Agent

3.PM shift Ops Assistant: JNH 2007-2011

4.Acting supervisor: weekend shift :2006-2007(JNBGTW)

5.Courier: weekend shift (JNBGTW)2005-2006

6.Sort Agent: JNBGTW 2004-2005

ROLES for the Period:

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
• Utilized data-driven decision-making to identify areas for improvement within the warehouse operation process flowchart.
• Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
• Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
• Oversaw the maintenance of warehouse equipment, scheduling routine inspections and repairs as needed.
• Fostered a culture of continuous improvement within the warehouse team, encouraging innovative ideas and proactive problem solving.
• Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
• Coordinated with transportation providers to ensure timely delivery of goods to customers while minimizing shipping costs.
• Coordinated emergency response drills regularly ensuring preparedness in case of incidents or accidents at the workplace.
• Implemented strict quality control measures, reducing product damage and increasing customer satisfaction levels.
• Implemented employee cross-training programs which improved versatility and adaptability among team members.
• Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Developed and implemented policy and procedure updates to improve workflow and productivity.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Assigned tasks to team members to complete within designated time frames.
• Trained new team members on proper and safe use of tools and equipment.
• Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
• Scheduled shifts and shift changes to accommodate workload and customer needs.
• Enforced team adherence to safety regulations and protocols.
• Evaluated team performance and provided feedback on areas requiring improvement.
• Maintained accurate records of team attendance and documented disciplinary actions.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Monitored progress of tasks to provide feedback for improvement.
• Developed and implemented strategies to improve team productivity and efficiency.
• Resolved conflicts between team members and addressed complaints or grievances.
• Led improvement initiatives to advance operational efficiencies and increase revenue.