Summary
Overview
Work History
Education
Skills
Timeline
Waitress
Thandeka Khumalo

Thandeka Khumalo

Waitress
Johannesburg,GP

Summary

Dynamic and results-driven waitress with a proven track record at Jounieh Cafe, enhancing customer satisfaction through effective complaint resolution and exceptional service delivery. Skilled in high-volume dining and team collaboration, I consistently improved service protocols, leading to increased customer loyalty and engagement. Committed to maintaining a clean and welcoming environment.

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

17
17
years of professional experience

Work History

Waitress

Jounieh Cafe
02.2018 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved marketing to attract new customers and promote business.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Waitress

Wimpy Restaurant
03.2012 - 02.2018
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Waitress

Zambezi Lounge Club 676
10.2008 - 12.2010
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Used cash registers and credit card machines to cash out customers.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Barnato High School
Johannesburg, South Africa
04.2001 -

Skills

Customer service

Timeline

Waitress

Jounieh Cafe
02.2018 - Current

Waitress

Wimpy Restaurant
03.2012 - 02.2018

Waitress

Zambezi Lounge Club 676
10.2008 - 12.2010

High School Diploma -

Barnato High School
04.2001 -

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Thandeka KhumaloWaitress