Thandeka Khumalo
Waitress
Johannesburg,GP
Summary
Dynamic and results-driven waitress with a proven track record at Jounieh Cafe, enhancing customer satisfaction through effective complaint resolution and exceptional service delivery. Skilled in high-volume dining and team collaboration, I consistently improved service protocols, leading to increased customer loyalty and engagement. Committed to maintaining a clean and welcoming environment.
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
17
17
years of professional experience
Work History
Waitress
Jounieh Cafe
02.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Waitress
Wimpy Restaurant
03.2012 - 02.2018
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Waitress
Zambezi Lounge Club 676
10.2008 - 12.2010
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
Education
High School Diploma -
Barnato High School
Johannesburg, South Africa 04.2001 -
Skills
Customer service
Dining area maintenance
Guest relations management
Menu recommendations
Safe food handling
Order accuracy
Order taking
High volume dining
Order management
Greeting guests
Team collaboration
Time management
Cash handling
Hospitality service expertise
Cleanliness
Handling complaints
Strong multitasking
Menu memorization
Payment processing
Sales techniques
Complaint resolution
Table setting knowledge
Point of sale operation
Menu presentation
Allergy awareness
Guest relations
Food and beverage pairings
Service prioritization
Ordering procedures
Timeline
Waitress
Jounieh Cafe
02.2018 - Current
Waitress
Wimpy Restaurant
03.2012 - 02.2018
Waitress
Zambezi Lounge Club 676
10.2008 - 12.2010
High School Diploma -
Barnato High School
04.2001 -