THABO David BALOI
Dessin, Montgomery, Rand, Johannesburg
Summary
Experienced Customer service supervisor, Logistics Manager and administrative officer with years of working Experience. A competent, dynamic, highly motivated professional possessing excellent communications and interpersonal skills, now seeking a suitable position that offers opportunities for personal contribution and professional growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Centre Manager
University of
Johannesburg
06.2023
- Reason for wanting to leave
- Overall Duties & Responsibilities:
- Student Administration
- Faculty Administrator for Higher Certificate and Advanced Certificate course
- Coordinate student data
- Examination administration
- Data Capturing - Record weekly as well as exam marks and keep other pertinent student records, compute the marks, mark error list, correction of errors
- Assignments - Receive and record all assignments
- Risk Management - Identify high-risk students, identify Top Achiever students
- Registration & Centre Management, Printing of registration forms, Printing of code forms, assist students with general registration queries, Completing student registration
- Assisting with globals
- Examination invigilation
- Registration for undergraduate and postgraduate students
- To Academic Departments, providing class lists, providing time tables, contact details of students, Enrolment statistics per module, per Department and per student, Extra-curricular administration for specific Departments
- To Student Finance, Build healthy relations being courteous to student finance members, requesting them to unblock students for registration, request on reconciliations on historical cancelations
- Effective management of records
- Screen incoming calls and attend to large volumes of student inquiries personally and telephonically
- General administration
- Dealing with general student enquiries & administration, applications, academic records, documents & letters
- Liaising with different departments at the University
- Create & maintain a filing system
- ITS - print academic records, record documents, cancellations & registrations
- Attend to all telephonic and electronic queries of current/prospective students and or their parents/ staff
- Make calls and send emails to students on behalf of staff
- To route calls to the appropriate staff that can assist or solve that specific problem
- Provide contact details of students to staff members
- To type documents or letter for staff and students if required
- Provide administrative support for the director and staff
- Collection of documents and forms e.g
- Bursary application, SV, mentorship forms from students
- Maintain a general filing system for important and confidential documents
- Assist with printing tests or class registers for staff members if required
- Drawing reports from MAMS / HEDA
- Print proof of registrations, academic records and globals
- Assist with Capturing articles/ Journals on OROSS
- Assist with Top Achiever reports and certificates
- Capture and release marks on ULink and MAMS
- Provide class list and mark sheets to staff if requested
- Mark correction and correction of errors
- Book external invigilators during test and examination period
- Applications-assist with
- Screening of applications
- Collection of applications
- Posting of Faculty response letters
- Posting of Registration information
- Registrations - assist with:
- Printing of Registration forms
- Printing of Code forms
- Issuing of center booklets as well as Timetable booklets to Students
- Set up Registration area and sort the Code forms per Study period and Qualification
- Assist students with general registration queries
- Check that the Code forms are filled out correctly and that it is in agreement with the yearbooks
- Globals - assist with:
- Check for the study period
- Check weights
- Check the registered number of subjects
- Check pre-requisites
- Examinations - assist with:
- Send timetables to relevant students
- Request exam papers from departments
- Arrange exam papers according to Examination dates and Student totals
- Review examination venues from Central Administration to ensure no double bookings
- Sent class list to departments
- Print Globals
- Academic Structure
- Print out Code forms
- Compare code forms with the yearbook
- Correct any difference between the yearbook and code forms
- Provide changes to the Central Administration
- Tools and Technologies
- Tools
- Technologies
- EXCEL
- PowerPoint
- Integrated Tertiary System (ITS)
- HEDA
- Oracle
Administrative officer
University of, Zwane Squared Enterprise
Johannesburg
08.2021
Logistics Manager
ABINBEV, South African Breweries, Isando Depot
07.2020
Logistics Manager
Zwane squared
01.2020
- Reason for wanting to leave
- Overall Duties & Responsibilities:
- Knowledge and understanding of requirements of Owner-Drivers on-site performance against the SLA
- Challenges related to on-site performance of Owner-Drivers and how these are managed and resolved
- Give examples
- Mechanisms used to monitor and respond to customer service standards related to Owner Drivers and other contractors
- The basis of decisions for hiring contractors and temporary staff, and the pros and cons of doing this
- Give examples
- Labour legislation and contract law governing the hiring and employment of contract and temporary staff
- Key differences in managing contractors and temporary staff, and employees
- Knowledge and understanding of relevant transport legislation and related company policies and procedures
- How legislation and company standards are applied in daily procedures to ensure uptime of the fleet, as well as to reduce and minimise overall costs
- Knowledge of fleet maintenance standards and procedures, and the impact of non-compliance on the business, customer service and route schedule corrections
- Relationship with Fleet Maintenance and Centralised Planning, focusing on how this relationship supports the maximising of fleet configuration and availability
- Ability to discuss the impact of changes in the depot customer base on the fleet mix, and how this may affect maintenance schedules
- Cause and effect relationships between routing and scheduling and fleet utilisation and management
- Ability to use financial trackers and controls and to interpret financials related to budgeting and cost management
- Ways in which an approach of being cost conscious is displayed
- Discuss a number of analyses of DoD's ensuring that standards and frequencies have been applied
- Actions taken to address discrepancies or incorrect allocations
- Circumstances under which changes are made to the original budget
- Impact of fluctuations/changes in KPI's on costs
- Examples where negative variances have required
- In-depth investigation discusses possible reasons for these and what action was taken
- Process for controlling and monitoring headcounts and payroll costs
- How assets have been managed to minimise loss and optimise ROI
- Recommendations made to optimise financial opportunities
- Give examples
- Understanding of the Business Metric Hierarchy and the role of the Logistics Manager in delivering the strategy
- As part of the above, the Logistics Manager should discuss his analysis of the business, benchmarking of performance against KPI's and internal/external competitors, results of benchmarking, translation of results into plans, and implementation of actions
- Impact of changes on operational efficiencies
- Specific changes in delivery modes implemented recently which will produce cost savings
- Discuss the commercial implications of these changes
- Reasons for the importance of profitability ratios to investors and shareholders
- Potentially unsafe, unhealthy, and environmentally damaging conditions identified and discuss possible preventative measures
- Knowledge of key elements of the Road Traffic Act (RTA) and Administrative Adjudication of Road Traffic Offences (AARTO)
- Process for keeping up to date on legislative changes that impact the function
- How the safety representative system works and the role of safety reps
- The process to be followed if there are safety incidents or accidents
- Examples of accidents/incidents where an investigation was required, the process followed, as well as the outcome of each incident
- Safety procedures and housekeeping practices that apply and show evidence of documented standards for both
- Knowledge of required safety equipment pertinent to specific work areas and functions
- Knowledge of all safety and housekeeping signage applicable to the work area
- How safety and housekeeping practices are actioned and monitored (applies to e.g
- Stacking, forklifts, and spillages)
- The risks of not wearing PPE or following safety and housekeeping standards
- Constant awareness and actioning of safety and housekeeping is promoted and show evidence of this being done
- Examples of going beyond the boundaries of the role in the interests of the team
- Process for setting goals & KPIs, and how these align with the business and Depot Business Plan
- Examples of where you have taken past performance into account when developing own goals
- Behaviours established as a result of personal example set
- Examples of how pressure situations have been managed
- Key problem-solving technique used, why this is successful and the principles of resolving issues to ensure they do not arise again
- Process for obtaining feedback from customers regarding performance
- Tools and Technologies
- Tools
- Technologies
- OWD
- SAP
- Abnormality reports
- Warehouse systems
- GOPS
- Sales App
- Customer service systemwhy's
- EXCEL excel
- Winfreight
- Google report
- Sage accounting
Registration Administrator
University of Johannesburg
01.2016
Administrative Officer
University of Johannesburg
01.2021 - 01.2023
- Reason for wanting to leave
- Promotion
- Overall Duties & Responsibilities:
- Applications-assist with
- Screening of applications
- Collection of applications
- Posting of Faculty response letters
- Posting of Registration information
- Registrations - assist with:
- Printing of Registration forms
- Printing of Code forms
- Issuing of center booklets as well as Timetable booklets to Students
- Set up Registration area and sort the Code forms per Study period and Qualification
- Assist students with general registration queries
- Check that the Code forms are filled out correctly and that it is in agreement with the yearbooks
- Globals - assist with:
- Check for the study period
- Check weights
- Check the registered number of subjects
- Check pre-requisites
- Examinations - assist with:
- Send timetables to relevant students
- Request exam papers from departments
- Arrange exam papers according to Examination dates and Student totals
- Review examination venues from Central Administration to ensure no double bookings
- Sent class list to departments
- Print Globals
- Academic Structure
- Print out Code forms
- Compare code forms with the yearbook
- Correct any difference between the yearbook and code forms
- Provide changes to the Central Administration
- Tools and Technologies
- Tools
- Technologies
- EXCEL
- Powerpoint
- Integrated Tertiary System (ITS)
- HEDA, Zwane squared Enterprise
- Clients / Industry
- Mining
Acting Customer Service
01.2018 - 01.2020
Logistics Manager
ABINBEV, South African Breweries, Isando Depot
01.2018 - 01.2020
- Reason for wanting to leave
- Retrenchment
- Team Management/Supervision of team: Yes
- Amount of teams managed: 3 shifts, two contract shifts and 1 workshop team
- Size of team/s managed:6 people per shift,45 people per contract shift and 25 people at the workshop
- Overvie
- The position of logistic manager entails the planning, organizing and management of all the general managerial functions and operational management of the warehouse and logistics of the Depot
- Managed all day-to-day aspects of not only the operation but also of the administrations and DPO
- This is a senior middle management role
- Overall Duties & Responsibilities:
- Knowledge and understanding of requirements of Owner-Drivers on-site performance against the SLA
- Challenges related to on-site performance of Owner-Drivers and how these are managed and resolved
- Give examples
- Mechanisms used to monitor and respond to customer service standards related to Owner Drivers and other contractors
- The basis of decisions for hiring contractors and temporary staff, and the pros and cons of doing this
- Give examples
- Labour legislation and contract law governing the hiring and employment of contract and temporary staff
- Key differences in managing contractors and temporary staff, and employees
- Knowledge and understanding of relevant transport legislation and related company policies and procedures
- How legislation and company standards are applied in daily procedures to ensure uptime of the fleet, as well as to reduce and minimise overall costs
- Knowledge of fleet maintenance standards and procedures, and the impact of non-compliance on the business, customer service and route schedule corrections
- Relationship with Fleet Maintenance and Centralised Planning, focusing on how this relationship supports the maximising of fleet configuration and availability
- Ability to discuss the impact of changes in the depot customer base on the fleet mix, and how this may affect maintenance schedules
- Cause and effect relationships between routing and scheduling and fleet utilisation and management
- Ability to use financial trackers and controls and to interpret financials related to budgeting and cost management
- Ways in which an approach of being cost conscious is displayed
- Discuss a number of analyses of DoD's ensuring that standards and frequencies have been applied
- Actions taken to address discrepancies or incorrect allocations
- Circumstances under which changes are made to the original budget
- Impact of fluctuations/changes in KPI's on costs
- Examples where negative variances have required
- In-depth investigation discusses possible reasons for these and what action was taken
- Process for controlling and monitoring headcounts and payroll costs
- How assets have been managed to minimise loss and optimise ROI
- Recommendations made to optimise financial opportunities
- Give examples
- Understanding of the Business Metric Hierarchy and the role of the Logistics Manager in delivering the strategy
- As part of the above, the Logistics Manager should discuss his analysis of the business, benchmarking of performance against KPI's and internal/external competitors, results of benchmarking, translation of results into plans, and implementation of actions
- Impact of changes on operational efficiencies
- Specific changes in delivery modes implemented recently which will produce cost savings
- Discuss the commercial implications of these changes
- Reasons for the importance of profitability ratios to investors and shareholders
- Potentially unsafe, unhealthy, and environmentally damaging conditions identified and discuss possible preventative measures
- Knowledge of key elements of the Road Traffic Act (RTA) and Administrative Adjudication of Road Traffic Offences (AARTO)
- Process for keeping up to date on legislative changes that impact the function
- How the safety representative system works and the role of safety reps
- The process to be followed if there are safety incidents or accidents
- Examples of accidents/incidents where an investigation was required, the process followed, as well as the outcome of each incident
- Safety procedures and housekeeping practices that apply and show evidence of documented standards for both
- Knowledge of required safety equipment pertinent to specific work areas and functions
- Knowledge of all safety and housekeeping signage applicable to the work area
- How safety and housekeeping practices are actioned and monitored (applies to e.g
- Stacking, forklifts, and spillages)
- The risks of not wearing PPE or following safety and housekeeping standards
- Constant awareness and actioning of safety and housekeeping is promoted and show evidence of this being done
- Examples of going beyond the boundaries of the role in the interests of the team
- Process for setting goals & KPIs, and how these align with the business and Depot Business Plan
- Examples of where you have taken past performance into account when developing own goals
- Behaviours established as a result of personal example set
- Examples of how pressure situations have been managed
- Key problem-solving technique used, why this is successful and the principles of resolving issues to ensure they do not arise again
- Process for obtaining feedback from customers regarding performance
- Tools and Technologies
- Tools
- Technologies
- OWD
- SAP
- Abnormality reports
- Warehouse systems
- GOPS
- Sales App
- Customer service systemwhy's
- EXCEL
- Financial cost centre
Manager & Supervisor
University of
01.2017 - 01.2018
Acting Customer Service Manager & Supervisor
01.2017 - 01.2018
- Management of teams
- Team Management/Supervision of team: YES
- Amount of teams managed: 2 Teams
- Size of team/s managed: 10 SAB Drivers and 10 owner drivers
- Overall Duties & Responsibilities:
- Delivery Service Level
- All Customer DSP's negotiated, agreed, and communicated to customer base
- Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
- Supervision of in trade deliveries as per SL market plan with clearly defines and measurable outcomes
- Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
- The use of management tools to address the reoccurring issues experiences in trade with delivery service level (SICs, OWDs, 5Whys, AB report)
- Delivery Productivity Management
- In trade coaching with errant offenders on MBFU, refusals and OODD
- Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes
- Master Data verified for accuracy
- Carry out in-trade Owner Driver standard verification
- Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary
- Quality Management
- Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it
- Ensure all employees understand the customer complaint process
- Process is in place, KPI is tracked and there are action plans to improve results
- Consumer complaints GOPS are being tracked and implemented
- Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimise issues
- Capacity Occupation & Refusal Management
- Establish SLA with 2DCP on Capacity Occupation daily optimisation
- Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
- Ensure return policies are in place and they cover all items, and they are adhered to and updated
- Support Service Social Systems
- Establish routines to with CXC to track performance
- Create an environment that allows for cross functional learning and integration
- Load Plan Execution
- Day to day management of customers related delivery queries or complaints
- Root cause analysis of queries and complaints conducted to prevent recurrence
- Ensure drivers adhere to offloading standards at POC and maintain customer service levels
- Establish, document, and communicate SOP for delivery staff to follow
- Ensure Driver and Crew image is maintained in-trade
- Incorporate Safety guidelines on all Delivery SOPs
- Implement morning meetings before deliveries and control driver working hours to be within regulatory guidelines
- Delivery Service Level
- All Customer DSP's negotiated, agreed, and communicated to customer base
- Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
- Supervision of in trade deliveries as per SL market plan with clearly defines and measurable outcomes
- Continuous communication with Centralised Planning to ensure calibration of master data to meet customers changing needs
- The use of management tools to address the reoccurring issues experiences in trade with delivery service level (SICs, OWDs, 5Whys, AB report)
- Tools and Technologies
- Tools
- Technologies
- OWD
- SAP
- Abnormality reports
- Warehouse systems
- GOPS
- Sales App
- Customer service systemwhy's
Senior Tutor / Personal Assistant
EXCEL
Company
University of Johannesburg
01.2016 - 12.2016
- Reason for leaving
- Went to SAB
- Overall Duties & Responsibilities:
- Lecturing First Year Students
- Coordinate tutors and tutoring classes
- Attend to student queries from 1st year to Honours
- Mark assignments and help with capturing marks
- Departmental administrative assistance
- Academic support to undergraduates
- Lecturing undergraduates
- Research data web searches
- Technical proofreading of master's and Doctoral for proof reading
- To provide advice on goals and future direction in order to plan effective strategies for growth
- Strategic Management & Leadership
- Responsible for re-evaluating all tutor related functions
- Determining and clarifying strategic and operational problems via tutoring
- Identifying problems and seeking solutions
- Reviewing current strategy
- Collecting, analysing, and interpreting data and statistics
- Compiling and presenting information verbally, visually and in writing
- Identifying and assessing the pros and cons of possible strategies
- Implementing a monitoring and evaluation system related to tutoring and planning
- Formulating robust and innovative monitoring, evaluation frameworks, approaches, and tools
- Tools and Technologies
- Tools
- Technologies
- EXCEL
- Powerpoint
- U-link
- Blackboard
Registration Administrator
01.2015 - 12.2015
- Applications
- Screening of applications
- Collection of applications
- Posting of faculty response letters
- Posting of registration information
- Registrations
- Printing of Registration forms
- Printing of Code forms
- Dispatch Code forms to relevant departments
- Issuing of Faculty booklets as well as Timetable booklets to Students
- Set up Registration area and sort the Code forms per Study period and Qualification
- Assist Students with general registration queries
- Check that Code forms are filled out correctly & that it is in agreement with the year books
- Globals
- Check for study period
- Check weights
- Check registered number of subjects
- Check pre-requisites
- Graduations
- Send out letters to graduates
- Check seating cards with the graduation list
- Request central administration to print degree / certificates per graduation ceremony
- Packing and safe storing of certificates
- On day of graduation, explain procedures to graduates
- Hand out graduation tickets
- Ensure each graduate has a gown and hood and is sitting in the correct seat
- Assist graduates in the auditorium
- Examinations
- Send Timetables to relevant departments
- Request Exam papers from departments
- Arrange Exam papers according to Examination dates and Student totals
- Review Examination venues from Central Administration to ensure no double bookings
- Sent class list to departments
- Print Globals
- Academic Structure
- Print out Code forms
- Compare Code forms with year book
- Correct any difference between year book and code forms
- Provide changes to Central Administration
- Tools and Technologies
- Tools
Senior Tutor / Personal Assistant
Johannesburg
01.2012 - 01.2015
Education
Bachelor’s degree - Public Management & Governance
University of Johannesburg
01.2016 - 12.2016
Honours Degree - Public Management & Governance
University of Johannesburg
01.2017 - 12.2017
Master’s Degree - Public Management & Governance
University of Johannesburg
01.2020 - 12.2020
Skills
- Fleet control
- Logistics Operations
- Logistics Support
- Logistics Management
- People Management
- Team Leadership
- Multiple Currency Management
- Financial Legislation Knowledge
- Commercial Legislation Knowledge
- Client Account Management
- Cash Forecast Management
- Service Best Practices Development
- Annual Audit
- Performance Management
- Planning
- Task Prioritization
- Responsibility Assignment
- Objective Setting
- Progress Monitoring
- Feedback Loop Design
- Creative Problem Solving
- Organizational Skills
- Analytical Skills
- Project Leadership
- Conflict Management
- Administrative Skills
- Multi-tasking
- Record Tracking
- Paper Flow Control
- Verbal Communication
- Written Communication
- Rapport Building
- Knowledge Transfer
- Persuasion
- Attention Holding
- Team Motivation
- Questioning Techniques
- Change Management
- Change Initiative Implementation
- Commitment to Change
- Catalyst for Change
- Action Translation
- Feedback Communication
Websites
Languages
English
Tswana
Custom
- Tshepo Makgato, Depot Manager SAB, +27 11 439 7000
- Kabelo Leballo, Logistics Manager DP World, 0823218087
- Sibulelo Mntambo, Logistics Manager Africa SAB, +27 11 439 7000
- Danny Raselalome, Customer Service Manager SAB, +27 82 556 8623
- Professor Christelle Auriacombe, Director, University of Johannesburg, 083 463 3646
- Professor Vain Jarbhandhan, HOD University of Johannesburg, 083 647 2580
- Dr Shana Mavee, Lecturer University of Johannesburg, 011 559 3225
- Professor Danialle Nel, Masters Lecturer University of Johannesburg, 011 559 2267
- Yasmin Sibran, Head of Humanities Faculty University of Johannesburg, 082 7073100
- Wendy Gertse, Marketing Manager University of Johannesburg, 0115596372
- Professor Chris Landsberg, Co Supervisor Masters University of Johannesburg, +27 (0) 11 559 2893
- Louis Beylefeld, Regional Logistics Manager, 0823060057
- Jatheen Desai, Procurement Manager, 0829242192
Personal Information
- ID Number: 8801045441089
- Ethnicity: African
- Notice Period: Available Immediately
- Date of birth: 01/04/88
- Gender: Male
- Nationality: South African
- Marital status: Married
Timeline
Centre Manager
University of
06.2023
Administrative officer
University of, Zwane Squared Enterprise
08.2021
Administrative Officer
University of Johannesburg
01.2021 - 01.2023
Logistics Manager
ABINBEV, South African Breweries, Isando Depot
07.2020
Logistics Manager
Zwane squared
01.2020
Master’s Degree - Public Management & Governance
University of Johannesburg
01.2020 - 12.2020
Acting Customer Service
01.2018 - 01.2020
Logistics Manager
ABINBEV, South African Breweries, Isando Depot
01.2018 - 01.2020
Manager & Supervisor
University of
01.2017 - 01.2018
Acting Customer Service Manager & Supervisor
01.2017 - 01.2018
Honours Degree - Public Management & Governance
University of Johannesburg
01.2017 - 12.2017
Registration Administrator
University of Johannesburg
01.2016
Senior Tutor / Personal Assistant
EXCEL
Company
University of Johannesburg
01.2016 - 12.2016
Bachelor’s degree - Public Management & Governance
University of Johannesburg
01.2016 - 12.2016
Registration Administrator
01.2015 - 12.2015
Senior Tutor / Personal Assistant
01.2012 - 01.2015
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